Guest Experience Liaison

1 month ago


Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time
About the Role

We are seeking a highly skilled and experienced Guest Experience Liaison to join our team at The Joseph, a Luxury Collection Hotel in Nashville. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Welcome guests to the hotel with a warm smile and a personalized touch, setting the tone for an exceptional stay.
  • Act as a liaison between guests and the hotel, ensuring all their needs are met and exceeded.
  • Arrange transportation, make reservations, and provide guests with information about hotel facilities and local attractions.
  • Assist the concierge in handling mail and facsimiles, and provide guests with information about hotel services and amenities.
  • Build lasting connections with guests through engaging conversations and a genuine interest in their needs and preferences.
What We Offer

As a Guest Experience Liaison at The Joseph, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Free meals during work hours
  • Discounted room benefits
  • Free parking
Requirements

To be successful in this role, you will need:

  • Previous experience in a luxury hotel setting, preferably as a concierge, bellperson, or doorperson
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional service and exceeding guest expectations
  • Ability to work in a fast-paced environment and adapt to changing situations
Why Join Our Team?

At The Joseph, we are committed to providing our guests with an unforgettable experience. If you share our passion for hospitality and are dedicated to delivering exceptional service, we would love to hear from you. Apply now to join our team and be a part of creating unforgettable memories for our guests.



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