Fleet Operations Manager
2 weeks ago
Overview
The Fleet Operations Manager serves as a vital operational connection among the organization, drivers, and clients. This role involves overseeing a designated department (Feed or Live Haul) while guiding and mentoring a team of skilled drivers to meet specific customer service and corporate objectives. The Fleet Operations Manager will liaise with clients regarding fleet activities to optimize driver utilization and company resources. Engagement in planning activities with customers may also be part of the role.
Responsibilities
• Supervise a dedicated fleet of professional drivers, focusing on performance, attendance, safety, and quality standards.
• Oversee, direct, and coordinate all transportation operations within the assigned department.
• Accountable for service failures (Driver, Dispatch, Planning), communication, equipment management, utilization, driver turnover, fuel efficiency (MPG, out of network, idle time, out of route miles), safety (initiatives, accidents, worker's compensation, random drug testing), and maintenance (preventive maintenance services, equipment inspections).
• Foster customer relationships through effective communication and client visits.
• Provide daily updates to the Position Control spreadsheet.
• Review and provide coaching based on insights from Lytx cameras.
• Monitor and manage attendance, time-off requests, and home time in line with departmental expectations.
• Maintain constructive and productive communication with drivers to ensure timely deliveries, minimize service failures, and reduce turnover rates.
• Receive and manage ETAs and PTAs throughout the day.
• Confirm load assignments and communicate expectations regarding performance, conduct, and safety, while offering ongoing feedback to professional drivers.
• Track and monitor loads to provide timely updates to customers regarding late pickups or deliveries, as well as any changes that may arise.
• Collaborate with other internal departments to address customer or company-related issues as needed.
• Adhere to established procedures and best practices to ensure consistency and quality in operations.
• Manage preventive maintenance schedules for both tractors and trailers.
• Assist drivers with payroll inquiries, advances, and fuel-related issues.
Qualifications
Knowledge, Skills, and Abilities
• Proficient in Microsoft Office Suite.
• Excellent verbal, written, and electronic communication skills.
• Familiarity with DOT regulations and Driver Hours of Service is essential.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong people management skills.
• Self-motivated with the ability to work independently.
Education and Experience
• High School Diploma or equivalent required.
• Valid CDL (when applicable).
• Minimum of 2 years of experience in transportation required.
• Leadership experience is preferred.
Competitive Compensation
Covenant's compensation philosophy aims to establish a competitive total compensation strategy that reflects the current market value of a position while considering individual factors such as performance, tenure, experience, and level of responsibility. The system is designed to be objective and non-discriminatory.
Pay Range: $49,657.32 - $77,923.79
Pay Grade: 8
Benefits
401(k) match, Serious Health Condition Pay
Comprehensive Health Benefits Package including Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, and Life Insurance.
Paid Time Off & Holidays.
Cultural Perks
Casual Dress Code, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance, and Employee Assistance Program.
Covenant Logistics is an Equal Opportunity Employer. M/F/Disability/Veteran.
VEVRAA Federal Contractor.
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