Mailroom Operations Specialist

2 weeks ago


Houston, Texas, United States ESFM Full time

MAILROOM CLERK

Location: Note: online applications accepted only

Schedule: Monday - Friday, 7:30 am - 4:30 pm

Requirement: One year of experience preferred

Perks: Free parking

Pay Rate: $15.00 per hour

Job Overview

Summary: Efficiently manages and processes all Mail and Distribution Services items while delivering exceptional customer service.

Key Responsibilities:

  • Receives, sorts, delivers, picks up, and processes courier items, interoffice correspondence, magazines, and all classes of United States Postal Services (USPS) mail.
  • Verifies and maintains records on incoming and outgoing shipments and prepares items for dispatch.
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
  • Properly packages, marks, labels, and processes all Non-Hazardous and Hazardous materials using courier-specific software (FedEx, UPS, DHL, etc.).
  • Researches and routes unidentified and generic mail.
  • Coordinates, stages, and transports bulk mail items.
  • Receives, logs, delivers, and tracks messenger items.
  • Adheres to all processes established in the client standard operating procedures (SOPs).
  • Monitors packages for hazardous and suspicious materials.
  • Follows established customer inquiry processes and responds to customer needs and requests.
  • Maintains accurate records of customer inquiries and fulfillment of requests.
  • Performs additional duties as assigned.

Qualifications:

  • High School diploma or equivalent.
  • Relevant prior customer service experience.
  • Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
  • Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods, including country-specific guidelines.
  • Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

Benefits:

  • Retirement Plan.
  • Associate Shopping Program.
  • Health and Wellness Programs.
  • Discount Marketplace.
  • Identity Theft Protection.
  • Pet Insurance.
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
  • Medical.
  • Dental.
  • Vision.
  • Life Insurance/AD.
  • Disability Insurance.
  • Commuter Benefits.
  • Employee Assistance Program.
  • Flexible Spending Accounts (FSAs).


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