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Technical Support Specialist

2 months ago

Houston, Texas, United States Alltex Staffing & Personnel Full time
Job Overview

The primary objective of this role is to deliver comprehensive Desktop and Server Administration support.

This position entails providing technical assistance to various employees across multiple locations.

Key Responsibilities

1. Deliver prompt and professional technical assistance to end users.

2. Configure new employee workstations, including computers, access cards, phones, and necessary applications.

3. Diagnose and troubleshoot technical issues related to desktops and peripherals.

4. Install, upgrade, and resolve issues with desktop operating systems and applications.

5. Manage and maintain desktop environments, including wiping, refreshing, and re-imaging PCs.

6. Oversee the network printer fleet, troubleshooting issues and escalating to vendors as needed.

7. Address basic issues with mission-critical applications.

8. Provide recommendations for software or hardware upgrades.

9. Troubleshoot basic voice and connectivity issues with telecommunication devices.

10. Ensure the organization’s IT security standards are upheld at all times.

11. Maintain thorough documentation of IT processes and procedures.

12. Cross-train on mailroom applications and serve as a backup for mail processing tasks.

13. Assist with routine mailroom operations as needed.

14. Participate in various IT-related projects.

Physical Requirements

1. Regularly required to sit, reach with hands and arms, stoop, kneel, crouch, and communicate effectively.

2. Occasionally required to lift, stand, and utilize safety-approved stools and ladders to access high areas.

3. May involve heavy lifting of equipment and materials, generally exceeding 100 lbs.

4. A moderate amount of time will be spent on typing and reviewing documents using various software tools.

Additional Responsibilities

1. Willingness to learn Powershell scripting and other automation tools.

2. Ability to cross-train and support staff in mailroom and file room functions.

3. Openness to take on additional responsibilities related to server management.

4. Flexibility to travel to remote locations as required.

5. Availability to work after hours and on weekends when necessary.