Senior Manager, Site Reliability Engineering

2 weeks ago


Plano, Texas, United States Toyota North America Full time

About Us

At Toyota, we pride ourselves on fostering a collaborative and respectful environment where innovation thrives. As a global leader in mobility solutions, we are committed to enhancing lives through high-quality products and services. We are on the lookout for talented individuals who are eager to contribute to our mission.

Our Commitment to Growth

We prioritize the professional development of our employees and aim to promote from within whenever possible. If you find a position that aligns with your skills and aspirations, we encourage you to consider applying.

About Toyota Financial Services

Toyota Financial Services (TFS) plays a crucial role in our operations, providing finance and insurance solutions for Toyota and Lexus in North America. Although TFS operates as a distinct entity, it is integral to our vision of transforming mobility. At TFS, you will be part of a team dedicated to delivering exceptional customer experiences in a supportive and innovative atmosphere.

Position Overview

We are initiating a new Site Reliability Engineering (SRE) team and are seeking a Senior Manager to lead this effort. In this role, you will be tasked with assembling the SRE team and developing effective processes to guarantee the reliability, performance, and scalability of our systems and applications.

Key Responsibilities

  • Assist engineers with hands-on coding, debugging, and automation implementation to enhance application stability.
  • Encourage a collaborative team environment and promote professional growth.
  • Establish and execute strategies focused on system reliability, performance, and scalability.
  • Create Service Level Objectives (SLOs) and Service Level Agreements (SLAs) that align with business objectives.
  • Design and implement monitoring, alerting, and incident management frameworks.
  • Refine disaster recovery and business continuity strategies.
  • Lead responses to major incidents and coordinate resolution efforts with stakeholders.
  • Conduct post-incident evaluations and drive continuous improvement initiatives.
  • Identify automation opportunities to optimize operations.
  • Oversee the development and deployment of monitoring and incident management tools.
  • Collaborate with engineering, product, and infrastructure teams to achieve reliability goals.
  • Participate in architectural assessments, providing insights on reliability and scalability.
  • Recruit, develop, and lead the new SRE team with clear objectives and performance metrics.

Qualifications

  • 7+ years of experience in Site Reliability Engineering, DevOps, or a related discipline, including at least 3 years in a leadership capacity.
  • Proven experience in team building and management, with a track record of achieving high system reliability and performance.
  • In-depth knowledge of cloud platforms (e.g., AWS, GCP, Azure) and container orchestration technologies (e.g., Kubernetes).
  • Expertise in scripting and automation (e.g., Python, Bash) and familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
  • Strong leadership skills, with exceptional problem-solving and decision-making abilities.
  • Excellent communication skills, capable of conveying complex technical concepts to varied audiences.

What We Offer

During the interview process, we will share comprehensive details about our competitive benefits and career development opportunities. Highlights include:

  • A work culture centered on teamwork, flexibility, and respect.
  • Programs for professional growth and development, including tuition reimbursement.
  • Discounts on vehicle purchases for team members.
  • Comprehensive health and wellness plans for you and your family.
  • Flexible work arrangements.
  • 401(k) Savings Plan with company matching and annual contributions.
  • Paid holidays and time off.
  • Referral services for various personal needs.
  • Tax-advantaged accounts for health and dependent care.
  • Relocation assistance when applicable.

Diversity and Inclusion

Our success is driven by our people. We embrace diverse perspectives and value unique experiences. Respect for all is our guiding principle. Toyota is proud to support diversity through various initiatives and partnerships, ensuring an inclusive environment for all team members.

We consider applicants without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.



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