Site Reliability Engineer

2 weeks ago


Plano, Texas, United States Compunnel Inc. Full time

Position: Senior Production Support Engineer

Company: Compunnel Inc.

Type: Contract

Location: Remote

Overview:

The Senior Production Support Engineer will play a crucial role in maintaining the integrity and performance of enterprise applications. This position focuses on Engineering Operations and Production Support with a strong emphasis on Site Reliability Engineering (SRE) principles.

Key Responsibilities:

  1. Provide L1/L2 support and manage incidents effectively.
  2. Ensure optimal performance of enterprise applications and e-commerce platforms.
  3. Utilize SRE methodologies to enhance system reliability.
  4. Implement performance monitoring and tuning strategies.
  5. Develop and maintain scripts using Linux, Python, and Shell.
  6. Work with Java/J2EE applications, focusing on operational aspects rather than coding.
  7. Conduct thorough incident management and create detailed runbooks.
  8. Automate processes to improve efficiency and reliability.
  9. Participate in blameless postmortems to foster a culture of continuous improvement.

Experience Requirements:

The ideal candidate will possess:

  • A minimum of 5 years of hands-on experience in Engineering Operations or Production Support within a J2EE environment.
  • Proficiency in observability tools and automation practices.
  • Strong knowledge of object-oriented programming, particularly in Java and J2EE technologies.
  • Experience with cloud services and containerization technologies.
  • Familiarity with DevOps methodologies and tools.
  • Effective communication and collaboration skills.

Desirable Qualifications:

Preferred candidates will have:

  • Certifications in Java, cloud technologies, or SRE methodologies.
  • Experience with Salesforce and AI/ML principles.
  • Knowledge of APM tools and log management solutions.

Shift Requirement: US Business Shift

On-call Support: This role includes 24x7 on-call support for various applications.

Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Skills Summary:

Strong problem-solving abilities, experience with system monitoring, and a solid understanding of network protocols and security principles are essential for success in this role.



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