Employee Navigator Account Management Specialist

2 weeks ago


Jacksonville, Florida, United States Ascendo Resources Full time

Account Manager – Employee Navigator

Jacksonville, FL

Direct Hire

Overview

Ascendo Resources, a certified minority-owned staffing firm, is seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for partnering with clients to ensure their enrollment needs are being serviced within timelines and with a high level of quality. Your natural ability to build and strengthen relationships, coupled with your high level of technical and industry knowledge, will allow you to solidify business partnerships and help expand our client base by providing best-in-class customer service experiences.

Key Responsibilities

  • Analyze data to provide clients with key information to make decisions
  • Act as liaison between technology vendor, clients, and company
  • Perform root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions
  • Fulfill multiple roles simultaneously to meet deadlines, ensure quality, and augment teams when necessary
  • Work beyond standard business hours to ensure that initiatives and deliverables are completed on time, within budget, and with quality

Requirements

  • Ability to stay poised and calm in difficult situations
  • Extremely open to giving and receiving feedback
  • Unwavering commitment to customers, not bound by standard business hours
  • Unusually high-quality standards and attention to detail
  • Continuous desire to learn and dedication to study new concepts, processes, and technologies
  • Experience working with health and life benefits and enjoyment of facilitating the benefits and welfare of our partner's employees

Extras

  • EDI experience
  • Experience with bSwift, Selerix, Employee Navigator, PlanSource, or other enrollment platforms
  • Proficiency in MS Excel, including a strong knowledge of VLOOKUP's and pivot tables

Ascendo Resources is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or any non-merit factor.



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