Technical Account Specialist

4 days ago


Jacksonville, Florida, United States Advantage Design Group Full time
Job Title: Technical Account Specialist

We are seeking a highly skilled Technical Account Specialist to join our team at Advantage Design Group. As a Technical Account Specialist, you will be responsible for providing exceptional customer service and technical support to our software subscribers.

About the Role

As a Technical Account Specialist, you will work closely with our Support Specialist to deliver top-notch customer service. Your primary responsibilities will include:

  • Conducting proactive client outreach to ensure satisfaction and gather feedback
  • Staying updated on product features and functionality
  • Problem-solving and identifying solutions for client needs
  • Providing platform training and technical support to clients
  • Collaborating with the production manager on timely proposals
  • Documenting all troubleshooting and client communications
  • Consulting on product modifications and maintaining Standard Operating Procedures
  • Assisting with platform and site testing
Requirements

To be successful in this role, you will need:

  • Strong customer service and communication skills (verbal and written)
  • High computer literacy with understanding of web technology, HTML/CSS, and Internet functionality
  • Extensive experience with Office 365 (including SharePoint) and video conferencing platforms
  • Ability to learn quickly and adapt to new technologies
  • Problem-solving and resourcefulness
  • Strong organizational skills with high attention to detail
Benefits

We offer a competitive hourly rate, ongoing training, and a break room stocked with unlimited snacks, tea, and coffee. Additionally, you will enjoy the benefits of working in a coastal Florida city with miles of beaches and river.

About Advantage Design Group

Advantage Design Group is North America's largest online orientation firm, serving education institutions across three countries. Our Advantage Orientation and Recruiting Platform offers interactive, media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.



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