Technical Account Specialist
4 days ago
We are seeking a highly skilled Technical Account Specialist to join our team at Advantage Design Group. As a Technical Account Specialist, you will be responsible for providing exceptional customer service and technical support to our software subscribers.
About the RoleAs a Technical Account Specialist, you will work closely with our Support Specialist to deliver top-notch customer service. Your primary responsibilities will include:
- Conducting proactive client outreach to ensure satisfaction and gather feedback
- Staying updated on product features and functionality
- Problem-solving and identifying solutions for client needs
- Providing platform training and technical support to clients
- Collaborating with the production manager on timely proposals
- Documenting all troubleshooting and client communications
- Consulting on product modifications and maintaining Standard Operating Procedures
- Assisting with platform and site testing
To be successful in this role, you will need:
- Strong customer service and communication skills (verbal and written)
- High computer literacy with understanding of web technology, HTML/CSS, and Internet functionality
- Extensive experience with Office 365 (including SharePoint) and video conferencing platforms
- Ability to learn quickly and adapt to new technologies
- Problem-solving and resourcefulness
- Strong organizational skills with high attention to detail
We offer a competitive hourly rate, ongoing training, and a break room stocked with unlimited snacks, tea, and coffee. Additionally, you will enjoy the benefits of working in a coastal Florida city with miles of beaches and river.
About Advantage Design Group
Advantage Design Group is North America's largest online orientation firm, serving education institutions across three countries. Our Advantage Orientation and Recruiting Platform offers interactive, media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.
-
Technical Support Specialist
7 hours ago
Jacksonville, Florida, United States Visium Resources Full timeTechnical Support SpecialistVisium Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing issues with hardware, software, and networking technologies.Key Responsibilities:Respond to user inquiries regarding computer...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States Virtual Full timeJob Title: Technical Support SpecialistAt Virtual, we are seeking a skilled Technical Support Specialist to assist our clients with hurricane-related issues.Job Summary:We are looking for a technical support professional to provide assistance to insurance customers and businesses. The ideal candidate will have excellent communication skills, a strong...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States HD Supply Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at HD Supply. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAnalyze product problems and provide solutions to customersConduct research on product issues...
-
Automotive Technical Specialist
5 days ago
Jacksonville, Florida, United States Kia America Full timeJob Title: Field Technical SpecialistAt Kia America, we're pushing the boundaries of innovation and excellence in the automotive industry. We're seeking a highly skilled and experienced Field Technical Specialist to join our team.This role is a critical part of our organization, responsible for investigating, analyzing, and repairing vehicle issues and...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States Visium Resources Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Visium Resources. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing issues with hardware, software, and other computer-related technologies.Key ResponsibilitiesRespond to user inquiries regarding...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States Tech Army, LLC Full timeJob DescriptionAt Tech Army, LLC, we are seeking a skilled Technical Support Specialist to join our team.Key ResponsibilitiesUser Support: Respond to user inquiries regarding computer software or hardware operation, resolving problems through clarification, determination of cause, and explanation of the best solution.Problem Resolution: Maintain a record of...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States City of Jacksonville Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at the City of Jacksonville. As a Technical Support Specialist, you will be responsible for providing technical support to clients based on ticketed incidents and requests, ensuring prompt resolution and maintaining high levels of customer satisfaction.Key...
-
Automotive Technical Specialist
3 weeks ago
Jacksonville, Florida, United States Kia America Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Technical Specialist to join our team at Kia America. As a Field Technical Specialist, you will be responsible for investigating, analyzing, and repairing vehicle issues and conditions that occur in the field. You will also assist Kia dealerships and KUS staff in handling difficult vehicle...
-
Accounting Specialist
4 weeks ago
Jacksonville, Florida, United States Stellar Technologies Full timeAbout Stellar TechnologiesWe are a leading provider of innovative solutions in the agricultural machinery and equipment industry.Your Role:We are seeking a highly skilled Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for:Supporting our financial operations, including accounts receivable, accounts payable, and...
-
Technical Specialist 3
2 weeks ago
Jacksonville, Florida, United States GE Aviation Full timeJob Description SummaryJacksonville Products is a leader in innovative solutions. As a Technical Specialist, you will leverage your technical expertise to conduct thorough test and diagnostic procedures, perform daily inspections on equipment and machinery.Key ResponsibilitiesConduct test and diagnostic procedures to ensure equipment and machinery are...
-
Employee Navigator Technical Specialist
2 weeks ago
Jacksonville, Florida, United States Ascendo Resources Full timeJob Title: Employee Navigator Technical SpecialistAscendo Resources is seeking a detail-oriented and tech-savvy Technical Specialist to manage the day-to-day operations of tickets, reporting, and auditing for our Employee Navigator platform.Key Responsibilities:Manage and resolve daily tickets related to system and build issues, ensuring timely responses and...
-
Regional Diagnostic Technical Specialist
1 week ago
Jacksonville, Florida, United States Zoetis Full timeJob Title: Regional Diagnostic Technical SpecialistWe are seeking a highly skilled Regional Diagnostic Technical Specialist to join our team at Zoetis. As a key member of our diagnostic solutions team, you will be responsible for providing technical support and expertise to our customers in the veterinary diagnostics industry.Key Responsibilities:Provide...
-
Technical Support Specialist
3 weeks ago
Jacksonville, Florida, United States HD Supply Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at HD Supply. As a key member of our IT department, you will be responsible for providing top-notch technical support to our associates, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesRespond to tier one support tickets by diagnosing and...
-
Technical Support Specialist
2 weeks ago
Jacksonville, Florida, United States HD Supply Full timeJob SummaryHD Supply is seeking a skilled Technical Support Specialist to provide tier one technical support to associates, resolving basic computer, application, system, device, access, or performance issues across the enterprise.Key ResponsibilitiesRespond to tier one support tickets by diagnosing and resolving basic incidents, problems, and...
-
Automotive Technical Specialist
3 weeks ago
Jacksonville, Florida, United States Kia America Full timeJob SummaryKia America is seeking a highly skilled Automotive Technical Specialist to join our team. As a Field Service Representative, you will be responsible for investigating, analyzing, and repairing vehicle issues and conditions that occur in the field. You will also assist our dealerships and customers in handling difficult technical concerns.Key...
-
Technical Support Specialist
2 weeks ago
Jacksonville Beach, Florida, United States City of Jacksonville Beach Florida Full timeJob Summary: We are seeking a skilled Technical Support Specialist to provide support, training, and acquisition of office automation products and software for end user systems. Responsibilities: * Provide technical support and training to end users * Acquire and implement office automation products and software * Perform related work as...
-
Proposal and Technical Content Specialist
1 month ago
Jacksonville, Florida, United States MTM Full timeMTM is Seeking a Proposal and Technical Content SpecialistThe Proposal and Technical Content Specialist role involves creating high-quality content for RFPs and supporting new business development initiatives. Key responsibilities include preparing comprehensive proposals, gathering relevant information, writing engaging drafts, and maintaining accurate...
-
Accounts Payable Specialist
2 weeks ago
Jacksonville, Florida, United States Aston Carter Full timeAccounts Payable Specialist OpportunityWe are seeking a highly skilled Accounts Payable Specialist to join our team at Aston Carter. As an AP Specialist, you will be responsible for processing reimbursements, assisting with AP automation, and researching and coding invoices to appropriate grants.Key Responsibilities:Process reimbursements and ensure timely...
-
Regional Diagnostic Technical Specialist
1 week ago
Jacksonville, Florida, United States Zoetis Full timeJob Description:The Diagnostic Technical Specialist plays a crucial role in providing onsite support to veterinary clinics, laboratory research, and veterinary academic settings. This position is responsible for ensuring the overall business health and customer satisfaction of assigned territories.The primary objective of this role is to assist clinics with...
-
Accounting Support Specialist
1 month ago
Jacksonville, Florida, United States Ross Hughes & Associates CPAS LLC Full timeJob OverviewABOUT US:At Ross Hughes & Associates, we pride ourselves on being the Uncommon Accounting Advisors. If you are seeking a fulfilling role in the accounting sector that allows you to assist small businesses while maintaining a balanced work-life schedule, our firm could be the ideal fit for you.Located in Jacksonville, FL, Ross Hughes & Associates...