Service Support Lead
4 days ago
The Service Support Lead is a critical role within American Freight, responsible for overseeing the receiving and replenishment of merchandise to ensure a well-presented sales floor and optimal product availability for customers. This position requires strong leadership skills, as the Service Support Lead is accountable for the accuracy of receiving documents and supervises merchandise deluxing and pricing operations.
- Key Responsibilities:
- Lead the receiving and in-store operations to achieve business goals in expenses, payroll, inventory shrinkage, and associate morale.
- Train and assist in action plans to improve receiving processes and performance.
- Price products according to Outlet Pricing Guidelines and lead efforts to achieve improved margins and cost recovery.
- Adhere to operational processes, ensuring consistency and performance standards are met.
- Develop partnerships with Sears Logistics Services' Distribution Centers and Product Repair Services.
- Ensure the unit adheres to safety policies and procedures.
- Accept overall 4-wall accountability.
- Serve as a Key Carrier.
- Interact with customers and associates to address concerns.
- Ring normal Outlet transactions at Point of Sale (POS).
- Maintain facilities and housekeeping.
- Understand and communicate activities/trends in the unit and unique local issues to management.
Requirements:
- Ability to lift in excess of 50 lbs. and use hand-wheeled carts to move appliances.
- Strong drive for results.
- Action-oriented.
- Strong execution skills.
- Courageous leadership skills.
- Ability to manage multiple priorities simultaneously.
- Knowledge of store and retail operations.
- Excellent communication skills.
- Ability to pay attention to detail.
- Computer literacy.
American Freight is an equal opportunity employer, respecting diversity and adhering to applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay, and other forms of compensation, access to facilities and programs, training, and general treatment during employment.
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