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Customer Service Lead

1 month ago

Kansas City, Missouri, United States Miracom Hive Full time

Become a Customer Service Champion

At Miracom Hive, we're seeking a skilled Customer Service Specialist to join our team and deliver exceptional customer experiences.

Key Responsibilities:

  • Address complex customer inquiries and provide expert solutions
  • Develop strong relationships with key clients to enhance customer loyalty
  • Analyze customer feedback and identify areas for improvement
  • Assist in developing customer service policies and procedures
  • Lead training sessions and workshops for the customer service team
  • Coordinate with departments to ensure seamless service delivery
  • Participate in career development programs and travel as needed

Qualifications:

  • Strong experience in customer service or a related field
  • Exceptional communication and interpersonal skills
  • Ability to think critically and solve complex problems
  • Proficiency in customer service software and tools
  • Bachelor's degree preferred
  • Leadership abilities and experience in team coordination

Benefits:

  • Travel opportunities and client engagement across the US
  • Professional growth and leadership development
  • Supportive team environment with a focus on customer excellence
  • Participation in workshops and ongoing training

Join us as a Customer Service Specialist and make a meaningful impact.