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Customer Service Lead

4 weeks ago

Kansas City, Missouri, United States Miracom Hive Full time

Become a key player in delivering exceptional customer experiences as a Customer Service Lead at Miracom Hive.

We're seeking a skilled professional to join our team and drive customer satisfaction.

Responsibilities

  • Develop and implement customer service strategies to enhance loyalty and retention
  • Lead training sessions and workshops for the customer service team
  • Collaborate with departments to ensure seamless service delivery
  • Participate in career development programs and travel as needed

Qualifications

  • Strong experience in customer service or related field
  • Exceptional communication and interpersonal skills
  • Ability to think critically and solve complex problems
  • Proficiency in customer service software and tools
  • Bachelor's degree preferred
  • Leadership abilities and experience in team coordination

Benefits

  • Travel opportunities and client engagement across the US
  • Professional growth and leadership development
  • Supportive team environment with a focus on customer excellence
  • Participation in workshops and ongoing training

Apply now to become a Customer Service Lead and make a difference at Miracom Hive.