Front Desk Associate
1 week ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a welcoming and judgement-free environment.
Responsibilities:- Provide exceptional customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage membership-related functions, including sign-ups, updates, and cancellations, ensuring accurate and efficient processing.
- Assist with promoting our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys.
- Perform retail transactions with accuracy and drive sales goals, ensuring a seamless and enjoyable experience for our members.
- Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces, maintaining a clean and safe environment for our members.
- 6-12 months of experience in a customer service environment, preferably in a fitness or retail setting.
- Basic computer proficiency and ability to learn our systems and processes.
- Willingness to become CPR/AED certified (training provided by Planet Fitness).
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plan
- Employee perks and discounts
- Engaging team-building competitions and social events
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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