Front Desk Associate

5 days ago


Portland, Oregon, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members.

Key Responsibilities
  • Greet members and guests, assist with check-in, and provide a welcoming experience.
  • Help promote our Judgement Free Zone by connecting with members on the club floor and offering assistance.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, updates, and cancellations.
  • Execute retail transactions and drive sales goals.
  • Regularly clean and sanitize equipment and facilities to maintain a clean and safe environment.
Requirements
  • 6-12 months of experience in a customer service environment.
  • Basic computer proficiency.
  • Ability to become CPR/AED certified (training provided by Planet Fitness).
What We Offer
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

We are committed to creating a Judgement Free Zone where everyone feels welcome and supported. If you are passionate about delivering exceptional customer service and are looking for a dynamic and supportive team environment, we encourage you to apply.


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