Front Desk Associate

3 days ago


Portland, Oregon, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to providing a welcoming and judgement-free environment for our members to achieve their fitness goals. Our mission is to enhance people's lives by offering a high-quality fitness experience that's accessible to everyone.

Job Summary

We're seeking a Front Desk Associate to join our team As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, guests, and fellow team members. Your primary goal will be to create a positive and engaging experience for everyone who walks through our doors.

Key Responsibilities
  • Greet members and guests warmly and assist them with any questions or concerns.
  • Help promote our Judgement Free Zone by connecting with members on the club floor and offering support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment and Black Card spa amenities.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free.
Requirements
  • 6-12 months of experience in a customer service environment (preferred)
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willingness to become CPR/AED certified (training provided by Planet Fitness)
  • Basic computer proficiency
What We Offer
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events

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