Personal Support Agent

5 days ago


Guilderland, United States Public Partnerships LLC Full time
About the Role

We are seeking a dedicated and empathetic Personal Support Agent - New York to join our team at Public Partnerships LLC. As a Personal Support Agent, you will play a vital role in supporting individuals with disabilities, chronic illnesses, or other long-term health conditions in staying at home and self-directing their care.

About Public Partnerships LLC

At Public Partnerships LLC, we believe that everyone deserves to live a happy, healthy, and independent life. We achieve this by empowering individuals to take control of their services through our innovative consumer-directed personal assistance program (CDPAP).

Responsibilities

  • Provide exceptional customer service via phone, email, and other communication channels.
  • Work closely with our team to resolve customer inquiries and concerns.
  • Maintain accurate records/documentation to ensure compliance with program regulations.
  • Develop and maintain a thorough understanding of program rules and procedures.

Requirements

  • High school degree or equivalent required; Bachelor's Degree is desirable.
  • 2-4 years' experience in a customer service-oriented role.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.

What We Offer

  • $65,000 - $75,000 annual salary depending on experience.
  • 401k Retirement Plan.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Generous Paid Time Off.
  • Ongoing training and professional development opportunities.

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