Support Services Associate

5 days ago


Guilderland, United States Public Partnerships LLC Full time
Job Summary

We are seeking a highly motivated and organized Support Services Associate to join our team at Public Partnerships LLC in New York. As a Support Services Associate, you will play a critical role in supporting individuals with disabilities, chronic illnesses, or other long-term health conditions in staying at home and self-directing their care.

About Public Partnerships LLC

Public Partnerships LLC is a leading provider of consumer-directed personal assistance programs (CDPAP) in New York. Our mission is to empower individuals to take control of their services and support them in living happy, healthy, and independent lives.

Key Responsibilities

  • Manage and resolve customer inquiries and concerns in a professional and timely manner.
  • Develop and maintain a thorough understanding of program rules and procedures.
  • Work closely with our team to ensure seamless delivery of services.
  • Maintain accurate records/documentation to ensure compliance with program regulations.

Requirements

  • High school degree or equivalent required; Bachelor's Degree is desirable.
  • 2-4 years' experience in a customer service-oriented role.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.

Benefits

  • $62,000 - $72,000 annual salary depending on experience.
  • 401k Retirement Plan.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • Generous Paid Time Off.
  • Ongoing training and professional development opportunities.


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