Program Manager I

7 days ago


Guilderland, United States Public Partnerships LLC Full time
Job Overview

We are seeking a highly skilled Program Manager I to join our team at Public Partnerships LLC. In this role, you will be responsible for supervising a team of 12-16 agents, mentoring and developing staff, and providing ongoing feedback on individual and team performance.

The ideal candidate will have a strong background in leadership, customer service, and communication. They should be able to work effectively in a fast-paced environment, prioritize tasks, and manage workflow to meet deadlines.

Estimated Salary: $65,000 - $85,000 per year

Responsibilities
  • Supervise and mentor a team of 12-16 agents
  • Provide ongoing feedback on individual and team performance
  • Review and monitor call volumes and statistics
  • Assist with new staff training and refresher training as needed
  • Take escalated calls and provide support to customers
Requirements
  • Bachelor's Degree preferred
  • 2+ years' experience supervising staff; 1-3 years' experience in a call center environment; 5+ years' relevant work experience in the healthcare industry
  • Excellent communication and interpersonal skills
  • Ability to work autonomously and within a team
Benefits
  • 401k Retirement Plan
  • Medical, Dental, and Vision insurance on first day of employment
  • Generous Paid Time Off
  • Continuing Education Assistance Program
  • Employee Assistance Program


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