Program Manager I
7 days ago
We are seeking a highly skilled Program Manager I to join our team at Public Partnerships LLC. In this role, you will be responsible for supervising a team of 12-16 agents, mentoring and developing staff, and providing ongoing feedback on individual and team performance.
The ideal candidate will have a strong background in leadership, customer service, and communication. They should be able to work effectively in a fast-paced environment, prioritize tasks, and manage workflow to meet deadlines.
Estimated Salary: $65,000 - $85,000 per year
Responsibilities- Supervise and mentor a team of 12-16 agents
- Provide ongoing feedback on individual and team performance
- Review and monitor call volumes and statistics
- Assist with new staff training and refresher training as needed
- Take escalated calls and provide support to customers
- Bachelor's Degree preferred
- 2+ years' experience supervising staff; 1-3 years' experience in a call center environment; 5+ years' relevant work experience in the healthcare industry
- Excellent communication and interpersonal skills
- Ability to work autonomously and within a team
- 401k Retirement Plan
- Medical, Dental, and Vision insurance on first day of employment
- Generous Paid Time Off
- Continuing Education Assistance Program
- Employee Assistance Program
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