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CDPAP Consumer Support Specialist
3 weeks ago
We empower individuals with disabilities, chronic illnesses, or long-term health conditions to take control of their care and live independently. Our team is dedicated to delivering culturally sensitive and disability-competent services across New York State.
Job Summary:
As a CDPAP Consumer Support Representative, you will provide exceptional support to our consumers and their personal assistants, ensuring seamless service delivery. Your expertise in customer service and problem-solving skills will be essential in resolving inquiries and issues promptly.
About the Role:
This role involves responding to inbound and outbound calls, initiating follow-ups, and maintaining accurate documentation of all interactions. You will also perform administrative tasks, such as routing mail and email, and providing support to assigned projects. To excel in this position, you should have excellent verbal and written communication skills, as well as a demonstrated understanding of working with individuals with disabilities.
Requirements:
- Bachelor's degree or equivalent required.
- 6-month call center experience preferred; or 1-year customer service.
- Bilingual required.
Estimated Salary:$45,000 - $55,000 per annum, depending on location and experience. The salary may vary based on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Benefits:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more
About Public Partnerships LLC:
We are an Equal Opportunity Employer committed to creating a culture of inclusion. We believe that diversity and individual perspectives enhance our work and create a better environment for everyone. Our company values merit, business needs, job requirements, and individual qualifications in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs.
