Patient Service Representative
4 weeks ago
Cleveland Clinic is a world-renowned healthcare organization dedicated to delivering exceptional patient experiences. As a Patient Service Specialist, you will play a vital role in ensuring that our patients receive the highest level of care and service.
The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. Key responsibilities will include:
- Providing a comprehensive and proactive experience for patients and families
- Investigating, triaging, and resolving patient issues using the established HEART model
- Creating a welcoming and professional environment, interacting with patients, and ensuring stellar patient experiences
- Performing patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
- Entering and maintaining confidential patient information
- Recruiting, enrolling, and educating patients on MyChart and Appointment Pass
Minimum qualifications for the ideal candidate include:
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
- Associate's degree and one year of experience
- Bachelor's degree
Preferred qualifications include knowledge of medical terminology and the ability to navigate various locations and function in a fast-paced, hectic environment.
Cleveland Clinic is committed to providing a safe and healthy work environment for all employees. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
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