Patient Service Representative

1 month ago


Cleveland, Ohio, United States Cleveland Clinic Full time
Patient Service Specialist Role Overview

Cleveland Clinic is a world-renowned healthcare organization that values exceptional patient experiences. As a Patient Service Specialist, you will play a vital role in delivering a comprehensive, proactive, and patient-centered experience for our patients and their families.

Key Responsibilities:
  • Provide a warm and professional welcome to patients, ensuring a positive first impression.
  • Utilize the HEART model to investigate, triage, and resolve patient issues in a timely and effective manner.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information, adhering to strict confidentiality and data protection protocols.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass, promoting digital engagement and self-service capabilities.
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Associate's degree and one year of experience, or a bachelor's degree.
  • Knowledge of medical terminology is a plus.
Work Environment:

Caregivers in this role work in a fast-paced, dynamic environment, requiring excellent communication and interpersonal skills. The ability to lift and transport up to 25 pounds is necessary, as is the capacity to navigate various locations and function in a hectic environment.

Cleveland Clinic is committed to providing a safe and healthy work environment, adhering to strict safety protocols and guidelines.

Salaries for this role may vary, and we invite candidates to discuss salary specifics during the application and hiring process.



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