Marketing Engineering Director

1 week ago

Bolingbrook, Illinois, United States Ulta Beauty Full time
About the Role

At Ulta Beauty, we're seeking a highly skilled and experienced Marketing Engineering Director to join our team. As a key member of our organization, you will be responsible for leading the strategy, design, engineering, administration, and day-to-day support of our production and non-production marketing applications.

Key Responsibilities:

  • Develop and implement marketing system solutions that meet business requirements and exceed expectations.
  • Lead teams that provide 24x7 operational support for marketing-related systems, including ULTA's rewards system, ULTAmate Rewards, and ULTA's Guest Service system.
  • Collaborate with IT Infrastructure and Operations to ensure the technical infrastructure supports marketing system SLAs.
  • Work closely with the e-Commerce Application Development team to develop an optimal online experience for ULTA's loyalty members.
  • Partner with the Marketing business team to understand business goals, define system requirements, and develop solutions that meet and/or exceed expectations.
  • Effectively troubleshoot application and technical operation issues, communicate root cause analysis results, and recommend improvements for the marketing applications.
  • Establish a baseline of service level agreements (SLAs) to measure the overall availability and stability of marketing systems.
  • Negotiate pricing, terms, and conditions with vendors.
  • Ensure 24/7 availability of the production ULTAmate Rewards application environment.
  • Initiate and manage triage of production stability incidents, communicate status reports verbally and in written form.

Requirements:

  • Minimum 10 years of IT leadership experience in application design and engineering, platform design, including management experience.
  • 5-7 years' experience supporting retail customer-centric applications such as loyalty programs, customer relationship management, marketing analytics, and Customer Contact Center and email marketing platforms.
  • 7-10 years' experience leading technology teams in a complex retail environment.
  • 7-10 years participating in delivering technology projects in a complex retail environment.
  • Excellent analysis/troubleshooting skills, strong partnering/relationship building skills.
  • Possess a good understanding of.NET and JAVA application development environments.
  • Knowledge of working with SaaS/Cloud Computing solutions and ability to manage 3rd party providers to deliver maximum success.
  • Strong knowledge of system development lifecycle methodologies and tools, specifically Agile and MS Team Foundation Server.
  • Excellent communication skills; feels comfortable working patiently with non-technical business partners.
  • Able to solve complex problems efficiently and with minimal assistance.
  • Possess a strong work ethic; takes pride in producing a quality product.
  • Bachelor's degree in Computer Science, CIS, or equivalent professional experience.

Working Conditions:

  • Fast-paced, dynamic environment with new tasks changing daily/weekly.
  • Support off-hours production issues and code deployments as needed.
  • Working onsite at corporate headquarters; no remote development during core business hours.
  • Minimal travel required (training/conferences).

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