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Patient Access Supervisor
2 months ago
We are seeking a highly skilled Patient Access Supervisor to join our team at Ensemble Health Partners. As a Patient Access Supervisor, you will play a critical role in ensuring the smooth operation of our healthcare facility's registration and scheduling processes.
Key Responsibilities- Reporting and Compliance: Ensure compliance with corporate policies and guidelines, and complete timely evaluations of team members.
- Registration and Scheduling: Coordinate all registration duties with direct and indirect reporting employees, ensuring registration and pre-registration duties are completed daily.
- Staff Management: Assign and coordinate staff schedules, including scheduling rotation, time off, and call-offs as necessary.
- Upfront Collection Process: Track and monitor upfront collection process, assign goals, and provide coaching and corrective action as appropriate.
- On-Call Rotation: Participate in on-call rotation, providing administrative and educational guidance to staff via telephone, and filling in for call-offs or staffing issues as needed.
- Process Improvement: Assist with developing department processes and procedures, conduct staff training, education, and development, and conduct audits to ensure acceptable performance.
- Customer Service: Embody standards of behavior to provide and promote excellent customer service for both internal and external customers.
- Project Management: Manage assigned projects in regards to implementing, tracking, and process changes, and report to Patient Access Leadership routinely for monitoring.
- Experience: 3-5 years' experience in healthcare patient access or business office required, with 2-4 years of previous management or supervisory experience, preferably in a healthcare environment.
- Education: Bachelor's Degree in Finance, Business, Accounting, or a Healthcare-related field preferred, with High School Diploma/GED required.
- Certifications: Must pass the Certified Revenue Cycle Representative examination offered through the Healthcare Financial Management Association within 120 days of hire, unless already certified.
- Comprehensive Benefits Package: Ensemble Health Partners offers a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
- Culture: Our culture is rooted in collaboration, growth, and innovation, and we put people first, last, and always.
- Growth Opportunities: We invest in your professional development, and each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition: We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
