Business Systems Specialist
3 days ago
Position Overview
This role is pivotal in the implementation, maintenance, and support of business systems utilized by various stakeholders within the organization.
Why Experience Matters;
At Life Care Companies LLC, we value experience.
We offer opportunities to leverage your skills in a progressive organization that positively impacts the lives of the seniors we serve.
If you are looking for a company that gives back, you will appreciate working here. Our principles and commitment to hospitality shape our corporate culture.Employees are encouraged to engage in volunteer activities, participate in committees, and collaborate with colleagues in our innovative workspace.
You will find numerous opportunities for professional growth, community service, and enhancing the lives of seniors.Key Responsibilities:
As a subject matter expert, analyze and configure business systems solutions to meet organizational requirements and objectives.
Collaborate with system users to gather and analyze user requirements, evaluate the feasibility and impact of system modifications, and propose solutions to improve system functionality and efficiency.
Utilizing a ticketing system, review and resolve issues, make necessary data changes in the system, and deliver solutions to end users while maintaining high standards of customer service and adhering to service level agreements.
Develop and maintain comprehensive system documentation, including technical specifications, process flows, and user manuals, to ensure accurate and current information.
Engage in system testing activities, including creating test plans, executing test cases, and overseeing user acceptance testing, to ensure the quality and reliability of system changes.
Act as a project lead on smaller projects. Create project plans, identify training and communication needs, and guide stakeholders through the execution of changes.
Stay updated on trends, best practices, and system enhancements to recommend and implement continuous improvement initiatives.
May interact directly with vendors to troubleshoot or monitor issues and resolutions.
Perform additional duties as assigned.
Qualifications:
A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience is required.
2-4 years of relevant experience is required, with direct business systems experience preferred.
Skills & Competencies:
Strong analytical abilities with the capacity to interpret technical documents is essential.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
Must be detail-oriented with a dedication to delivering high-quality work within established timelines.
Proven capability to manage multiple priorities and projects in a dynamic environment while maintaining attention to detail and delivering exceptional results.
Familiarity with business-specific programming languages is preferred.
Why Choose Life Care Companies LLC?
Industry Leader. Recognized as a leading senior living operator, we are ranked number one in customer satisfaction among senior living communities.
Competitive Compensation and Benefits. We are an equal opportunity employer offering benefits including medical, dental, life insurance, disability, and a 401(k) plan with company match.
Collaborative Environment. We are committed to fostering a collaborative culture that provides an exceptional experience for every employee.
Community Engagement. We are recognized nationally for our contributions to the Alzheimer's Association and consistently support United Way. We also encourage our employees' individual community involvement and provide opportunities to engage at our corporate locations and in our communities.
Career Advancement Opportunities. Life Care Companies LLC is expanding, and we believe in the growth of our employees. Our company growth allows for internal advancement across all business lines.
Continuous Professional Development. We offer onsite education opportunities, educational assistance, and continuing education credits to keep our employees informed of current industry changes.
Recognized Workplace. Our employees genuinely believe we are an employer of choice, a recognition largely due to the culture of excellence that our team delivers every day.
Life Care Companies LLC is dedicated to creating living experiences that enhance the lives of seniors. You will see this commitment reflected in our talented and dedicated professionals who genuinely care about residents, conducting their work with integrity, honesty, and transparency according to our principles.
We strive to empower every community, strengthening available resources, establishing proven practices that lead to sustainable growth, and creating lasting value for those living in, working for, and associated with the community.
Travel Frequency: 0-10%
Job Level:
B
Estimated Salary:
$72,800 - $91,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
Life Care Companies LLC IS AN EQUAL OPPORTUNITY EMPLOYER
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