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Business Systems Analyst

2 months ago

Des Moines, Iowa, United States Life Care Services Full time
Position Overview

Under general supervision, this role is tasked with the implementation, maintenance, and support of business systems utilized by various stakeholders within the organization. The position involves working with moderately complex system areas and serving as a subject matter expert for end users. Additionally, this role includes participation in intricate projects and leading smaller initiatives.

Why Experience Matters:

At Life Care Services, we value experience highly. We offer you the chance to leverage your skills in a progressive and expanding organization that positively impacts the lives of seniors. If you are looking for a company that contributes to the community, you will appreciate working here. Our principles and hospitality commitments shape our company culture. Employees at Life Care Services engage in volunteer activities, participate in committees, and collaborate with colleagues in an innovative workspace. You will find numerous opportunities for professional growth, community service, and enhancing the lives of seniors.

Key Responsibilities:
  • Act as a subject matter expert, analyzing and configuring business systems solutions to meet organizational requirements and objectives.
  • Collaborate with system users to gather and assess user requirements, evaluate the feasibility and impact of system modifications, and propose enhancements to improve system functionality and efficiency.
  • Provide technical support and expertise for business systems, including troubleshooting issues, implementing system modifications, and managing system upgrades.
  • Utilize a ticketing system to review and resolve issues, enter necessary data changes, and deliver solutions to end users while maintaining high standards of customer service and adhering to service level agreements. Escalate complex issues to senior staff as necessary.
  • Develop and maintain comprehensive system documentation, including technical specifications, process flows, and user manuals, to ensure accurate and current information.
  • Engage in system testing activities, including the creation of test plans, execution of test cases, and oversight of user acceptance testing, to ensure the quality and reliability of system modifications.
  • Conduct end-user training sessions and provide ongoing support and guidance to facilitate system adoption and proficiency.
  • Lead small projects, creating project plans, identifying training and communication needs, and guiding stakeholders through the execution of changes.
  • Stay updated on trends, best practices, and system updates to recommend and implement continuous improvement initiatives.
  • May collaborate directly with vendors to troubleshoot or monitor issues and resolutions.
  • Perform additional duties as assigned.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience is required.
  • 2-4 years of relevant experience is required, with a preference for direct business systems experience.
Skills and Knowledge:
  • Strong analytical abilities with the capacity to comprehend and interpret technical documents are essential.
  • Excellent communication and interpersonal skills, enabling effective interaction with stakeholders at all organizational levels.
  • Detail-oriented with a commitment to delivering high-quality work within established deadlines.
  • Proven ability to manage multiple priorities and projects in a fast-paced environment while maintaining attention to detail and delivering high-quality results.
  • Familiarity with business-specific programming languages is preferred.
  • Experience with UKG is preferred.
  • Configuration experience is required.
Why Choose Life Care Services?

Industry Leader: The nation's third-largest senior living operator, recognized for outstanding customer satisfaction among senior living communities.

Competitive Compensation and Benefits: We are an equal opportunity employer offering benefits such as medical, dental, life insurance, disability, and a 401(k) plan with company match.

Collaborative Environment: We are committed to fostering a collaborative culture that ensures an exceptional experience for every employee.

Community Engagement: We are recognized nationally for our contributions to the Alzheimer's Association and consistently rank as a top contributor to United Way. We also support our employees' individual community contributions and provide opportunities for involvement at our corporate locations and in our communities.

Advancement Opportunities: Life Care Services is growing, and we believe in your growth as well. Our expansion allows for internal advancement opportunities across all business lines.

Continuous Career Development: Onsite education opportunities, educational assistance, and continuing education credits enable Life Care Services employees to stay informed about current industry changes.

Recognized Workplace: Life Care Services employees genuinely believe we are an employer of choice, a recognition largely attributed to the culture of excellence that our employees help foster daily.

Life Care Services is dedicated to creating living experiences that enhance the lives of seniors. This commitment is reflected in our talented and dedicated professionals who genuinely care about residents, conducting their work with integrity, honesty, and transparency according to our principles. We strive to help every community succeed by strengthening available resources, establishing proven practices that lead to long-term growth, and creating lasting value for all involved.