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Position Overview
This role is pivotal in the implementation, maintenance, and support of business systems utilized by various stakeholders within Life Care Companies LLC. Operating under general supervision, the individual will engage with moderately complex system areas and serve as a subject matter expert for end users.
Our Commitment to Experience:
At Life Care Companies LLC, we prioritize experience.
We offer a platform for you to leverage your skills in a progressive organization that positively impacts the lives of seniors.
If you are looking for a company that values giving back, you will find fulfillment here. Our core principles and hospitality commitments shape our company culture.Employees are encouraged to engage in volunteer efforts, participate in committees, and collaborate with colleagues in our innovative workspace.
You will discover numerous opportunities for professional growth, community service, and enhancing the lives of seniors.Key Responsibilities:
As a subject matter expert, you will analyze and configure business systems solutions to meet organizational requirements and objectives.
Collaborate with system users to gather and evaluate user requirements, assess the feasibility and impact of system modifications, and propose enhancements to improve system functionality and efficiency.
Utilizing a ticketing system, you will review and resolve issues, make necessary data changes, and ensure excellent customer service while adhering to service level agreements.
Develop and maintain comprehensive system documentation, including technical specifications, process flows, and user manuals, to ensure accurate and current information.
Engage in system testing activities, including the creation of test plans, execution of test cases, and oversight of user acceptance testing, to guarantee the quality and reliability of system modifications.
Act as a project lead for smaller projects by creating project plans, identifying training and communication needs, and guiding stakeholders through the execution of changes.
Stay updated on industry trends, best practices, and system enhancements to recommend and implement continuous improvement initiatives.
May collaborate directly with vendors to troubleshoot or monitor issues and resolutions.
Perform additional duties as assigned.
Qualifications:
A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience is required.
2-4 years of relevant experience is necessary, with a preference for direct business systems experience.
Skills & Competencies:
Strong analytical abilities with the capacity to comprehend technical documentation are essential.
Excellent communication and interpersonal skills are required to effectively engage with stakeholders at all organizational levels.
Attention to detail and a commitment to delivering high-quality work within established deadlines are crucial.
Proven capability to manage multiple priorities and projects in a dynamic environment while maintaining focus on quality outcomes.
Familiarity with business-specific programming languages is preferred.
Why Choose Life Care Companies LLC?
Industry Leader: Recognized as a top senior living operator, we excel in customer satisfaction among senior living communities.
Competitive Compensation and Benefits: We offer a comprehensive benefits package, including medical, dental, life insurance, disability, and a 401(k) plan with company matching.
Collaborative Environment: We are committed to fostering a collaborative culture that ensures an exceptional experience for every employee.
Community Engagement: We are proud supporters of the Alzheimer's Association and consistently contribute to United Way, while also encouraging our employees' individual community involvement.
Career Advancement Opportunities: As Life Care Companies LLC continues to grow, we provide internal growth opportunities across all business lines.
Ongoing Professional Development: We offer onsite education opportunities, educational assistance, and continuing education credits to keep our employees informed of industry changes.
Recognized Workplace: Life Care Companies LLC is honored to be recognized as a top workplace, reflecting our commitment to a culture of excellence.
We are dedicated to enhancing the lives of seniors through our services, and our employees exemplify this commitment with integrity and transparency.
We strive to support every community's success by strengthening available resources, establishing proven practices for long-term growth, and creating lasting value for all stakeholders.
Travel Frequency: 0-10%
Job Level: B
Estimated Salary: $72,800 - $91,000
The actual salary offer will consider a wide range of factors, including skills, qualifications, experience, and other relevant elements.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
Life Care Companies LLC IS AN EQUAL OPPORTUNITY EMPLOYER
