Healthcare Customer Service Specialist

2 weeks ago


Hinsdale, Illinois, United States Illinois Bone and Joint Institute LLC Full time
Job Overview

Illinois Bone and Joint Institute LLC is seeking a dedicated full-time Patient Services Representative for our dynamic office environment.

Position Summary

The primary objective of this role is to provide outstanding patient-focused service while assisting the IBJI teams. Responsibilities include accurate patient registration, efficient appointment scheduling, and various administrative tasks that enhance the patient experience, foster a collaborative team environment, and support organizational objectives.

Key Responsibilities

  • Welcoming patients and addressing general inquiries
  • Managing appointment scheduling
  • Handling phone reception, patient triage, and directing inquiries to the appropriate personnel
  • Conducting registration and pre-registration processes, including verifying patient information, insurance details, and advising patients on necessary documentation
  • Facilitating check-in and check-out procedures
  • Overseeing patient chart management
  • Collecting and posting patient payments, including copays and deductibles
  • Conducting insurance verification and managing referrals
  • Ensuring a clean and safe work environment
  • Performing additional office tasks as required

Qualifications

  • High school diploma or GED required
  • At least one year of experience in a customer service role, preferably in healthcare
  • Familiarity with medical terminology is preferred
  • Ability to manage highly confidential and sensitive information
  • Experience with scheduling and rescheduling appointments
  • Proficient in Microsoft Office and Windows-based applications
  • Experience with Epic (EHR) is a plus
  • Knowledge of insurance payers and eligibility
  • Must be a collaborative team player
  • Able to thrive in a fast-paced environment with a flexible schedule
  • Professional appearance is essential
  • Strong written and verbal communication skills
  • Results-driven with a focus on effective processes
  • Willingness to participate in ongoing training to maintain job responsibilities

We provide competitive compensation and a comprehensive benefits package.



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