Healthcare Customer Service Specialist
2 weeks ago
Illinois Bone and Joint Institute LLC is seeking a dedicated full-time Patient Services Representative for our dynamic office environment.
Position Summary
The primary objective of this role is to provide outstanding patient-focused service while assisting the IBJI teams. Responsibilities include accurate patient registration, efficient appointment scheduling, and various administrative tasks that enhance the patient experience, foster a collaborative team environment, and support organizational objectives.
Key Responsibilities
- Welcoming patients and addressing general inquiries
- Managing appointment scheduling
- Handling phone reception, patient triage, and directing inquiries to the appropriate personnel
- Conducting registration and pre-registration processes, including verifying patient information, insurance details, and advising patients on necessary documentation
- Facilitating check-in and check-out procedures
- Overseeing patient chart management
- Collecting and posting patient payments, including copays and deductibles
- Conducting insurance verification and managing referrals
- Ensuring a clean and safe work environment
- Performing additional office tasks as required
Qualifications
- High school diploma or GED required
- At least one year of experience in a customer service role, preferably in healthcare
- Familiarity with medical terminology is preferred
- Ability to manage highly confidential and sensitive information
- Experience with scheduling and rescheduling appointments
- Proficient in Microsoft Office and Windows-based applications
- Experience with Epic (EHR) is a plus
- Knowledge of insurance payers and eligibility
- Must be a collaborative team player
- Able to thrive in a fast-paced environment with a flexible schedule
- Professional appearance is essential
- Strong written and verbal communication skills
- Results-driven with a focus on effective processes
- Willingness to participate in ongoing training to maintain job responsibilities
We provide competitive compensation and a comprehensive benefits package.
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