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Consumer Services Representative

2 months ago

Hinsdale, Illinois, United States UChicago Medicine AdventHealth Great Lakes Full time

Join Our Team as a Consumer Access Specialist

Application Requirements: Please ensure to upload your resume and any relevant licensure or certification with your application.

Benefits and Perks:

  • Comprehensive benefits from day one for both full-time and part-time positions
  • Paid time off available from the start for full-time and part-time roles
  • Student loan repayment assistance for eligible positions
  • Opportunities for career advancement
  • Resources for holistic wellbeing
  • Mental health support and resources
  • Debt-free education options, including certifications and degrees without out-of-pocket expenses

Our Commitment: At UChicago Medicine AdventHealth, we are dedicated to creating a community that values the holistic wellbeing of every individual. By joining our team, you become part of a mission to uplift others in body, mind, and spirit. We provide an environment where you can thrive professionally while also growing spiritually, all while contributing to the healing ministry.

Work Schedule: Evening shifts from 3:00 PM to 11:00 PM, Monday through Friday, with alternating weekends.

Key Responsibilities:

As a Consumer Access Specialist, you will:

  • Ensure accurate patient registration across all service lines.
  • Conduct eligibility verification and obtain necessary pre-certifications and authorizations.
  • Facilitate financial arrangements and process payments for services rendered.
  • Collaborate closely with clinical partners to maintain open communication between departments.
  • Deliver exceptional service to both internal and external customers.
  • Provide PBX (switchboard) support as required.

Value You Bring:

  • Actively seek ways to enhance your responsibilities and improve processes.
  • Maintain effective communication with clinical partners to enrich the patient experience.
  • Ensure timely coverage of your work area to provide prompt service.
  • Meet and exceed departmental productivity standards.
  • Engage with insurance companies to verify eligibility and benefits efficiently.
  • Communicate medical necessity and coverage information to patients in compliance with CMS standards.
  • Secure pre-authorizations from third-party payers in a timely manner.
  • Correct any registration errors and maintain the integrity of patient accounts.
  • Gather critical demographic information and confirm insurance details during patient registration.
  • Provide accurate financial estimates to patients prior to service.
  • Facilitate payment arrangements and collections in line with organizational policies.

Qualifications:

  • High school diploma or equivalent required.
  • Preferred: One year or more of relevant healthcare experience.
  • Preferred: Experience in collections and customer service.
  • Preferred: Associate's degree.
  • Bilingual in English and Spanish is a plus.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, or disability.