Customer Service Representative

2 days ago


Hinsdale, Illinois, United States AdventHealth Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at AdventHealth. As a key member of our contact center, you will be responsible for providing exceptional service to our patients and families, answering incoming calls, and performing triage of inquiries.

Key Responsibilities
  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
  • Collect relevant caller data to assist with measurement, tracking, and reporting activities.
  • Track inquiries, questions, and answers, and provide resolution.
  • Perform additional clerical duties as assigned.
Requirements
  • High school diploma or GED required.
  • 1 year of medical office experience preferred.
About AdventHealth

AdventHealth is a place where you can thrive professionally and grow spiritually, by Extending the Healing Ministry of Christ. We are a purpose-minded team that values our employees and provides a supportive work environment.

What We Offer
  • Benefits from Day One for FT/PT positions.
  • Paid Time Off from Day One for FT/PT positions.
  • Paid Parental Leave for FT/PT positions.
  • Student Loan Repayment Program for FT/PT positions.
  • Career Development.
  • Whole Person Wellbeing Resources.
  • Mental Health Resources and Support.
  • Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense).


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