Event Dining Experience Specialist

1 week ago

Amherst, Massachusetts, United States The Inn on Boltwood Full time

About Our Team

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At The Inn on Boltwood, we believe in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.

We're passionate about supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Become a Part of Our Team

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  • You'll work collaboratively with our team to deliver exceptional customer experiences and create lasting memories for our guests.
  • You'll develop your skills and knowledge through ongoing training and development opportunities.
  • You'll enjoy a competitive estimated salary of $40,000 - $55,000 per year, based on experience and qualifications.
  • You'll receive a comprehensive benefits package, including health coverage, 401K plan, paid group term life insurance, short-term disability, and earned wage access program.
  • You'll have the opportunity to work in a recovery-friendly workplace with a commitment to supporting employees' well-being.
  • You'll enjoy exclusive hotel travel discounts for members of our team.

Responsibilities

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  • You'll assist with setting up banquet rooms and event spaces, arranging tables, chairs, linens, place settings, and decorations according to event specifications.
  • You'll ensure all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and audiovisual equipment and lighting are set up and operational.
  • You'll greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
  • You'll take food and beverage orders from guests using suggestive selling techniques to promote additional items or upgrades.
  • You'll serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
  • You'll anticipate guests' needs and preferences, providing personalized service and attention to ensure a memorable and enjoyable dining experience.
  • You'll respond promptly and courteously to guest inquiries, requests, and concerns, resolving any issues or complaints with empathy and professionalism.
  • You'll clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
  • You'll assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.

Requirements and Qualifications

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  • Previous serving and/or setup experience is preferred; must be of legal age to serve alcohol, per state law.
  • Excellent customer service skills, ability to communicate effectively with guests and team members, follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.

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