Dining Hall Operations Manager

5 days ago


Amherst, Massachusetts, United States Amherst College Full time
Job Overview

Dining Hall Supervisor at Amherst College

The Dining Hall Supervisor is a key member of the Hospitality and Dining Services team, responsible for overseeing the day-to-day operations of Valentine Dining Hall. As a leader in this role, you will be accountable for ensuring exceptional customer service, maintaining high standards of food safety and sanitation, and leading a team of staff to deliver a world-class dining experience.

About the Role

This is a full-time, year-round position, starting at an estimated salary of $25.50 per hour, commensurate with experience. You will work closely with the Dining Hall Manager to maintain high standards of quality, program delivery, and efficiency. This position actively supports the mission and priorities of Amherst College and upholds and advances the mission, vision, and values in delivering an Amherst College Dining experience.

Responsibilities

The successful candidate will be responsible for:
  • Staff Management: Assist in the hiring, onboarding, and completion of probationary assessments of new hires; train and develop existing staff; create and enforce employee schedules; monitor employee performance and provide feedback and coaching.
  • Food Safety and Sanitation: Ensure adherence to all food safety and sanitation regulations; conduct daily inspections of the dining hall; monitor food temperatures, expiration dates, and cross-contamination.
  • Food Service: Oversee the service of meals; communicate ordering needs to the Purchasing Manager; ensure all areas of the dining room are stocked and robustly filled.
  • Customer Service: Interact with students, faculty, staff, and community members to address their needs and concerns; resolve customer complaints in a timely and professional manner.

Qualifications

To be considered for this role, you must have:
  • A High School Diploma or equivalent;
  • 1-3 years of experience in a previous food service management role, preferably in a college or university setting;
  • Valid Driver's License and successful credentialing to operate college vehicles;
  • Strong leadership and organizational skills;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively under pressure and meet deadlines;
  • Knowledge of food safety and sanitation regulations;
  • Possession of a current Food Handler's Certification, Allergen Certification, and Choke Saver or achieved in the first 90 days of employment.

Benefits

Amherst College offers a comprehensive benefits package that meets the needs of staff and faculty and their families. Benefits include health insurance, retirement plans, paid time off, and more.

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