System Administrator I

5 days ago


New York, New York, United States Hornblower Cruises and Events Full time
About the Opportunity:

City Experiences is seeking a skilled System Administrator I to join our Business operations in NY. As a key member of our team, you will be responsible for assisting the Infrastructure and Help Desk teams with installation, configuration, and maintenance of systems and equipment. This role requires a strong understanding of Office365 user and tenant management, server and desktop administration, and networking experience.

Key Responsibilities:

• Experience with Office365 user and tenant management, including OneDrive and SharePoint
• Experience with server and desktop administration both on-premises and cloud
• Familiar with Windows Infrastructure including DNS, DHCP, and Active Directory
• Networking experience including WiFi, VPN, and SD-WAN
• Experience with Disaster Recovery and Business Continuity Planning, Testing, and Recovery
• Provide tier 1 and 2 escalation support for Help Desk tickets as needed

Requirements & Qualifications:

• Bachelor's Degree or technical equivalent experience required
• 1-2 years' experience managing critical IT systems including configuring and updating: Office 365 Suite, Citrix Virtual Apps and Desktops, Meraki networking, and Windows Server 2016+

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

What We Offer:

• Ability to multi-task in a fast-paced, dynamic environment
• Excellent organizational, communication, and customer service skills with active-listening skills
• Proven adaptability to shifting project schedules, priorities, and assignments; able to make effective decisions under pressure
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment
• Excellent interpersonal skills with the ability to interact with all levels of employees, vendors, and partners
• Excellent written and documentation skills including proof reading and attention to detail
• Self-driven, motivated IT professional with strong analytical and problem-solving skills
• Strong communication skills (verbal and written)
• Highly collaborative, accountable, and results-driven

Physical Demands:

• Ability to bend, rotate, and reach frequently
• Ascending/descending stairs or ladders safely
• Ability to maneuver through/in/around small and/or confined areas within the vessel
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with the job
• Must be capable of performing emergency duties as listed in the vessel's station bill

Work Environment:

Office environment, stairs available. Work is administrative in nature. The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.

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