IT System Administrator
13 hours ago
We are seeking a highly skilled IT System Administrator Tier 2 (MSP) to join our team at Bowman Williams. As a key member of our Cloud Services team, you will be responsible for maintaining, upgrading, and managing clients' software, hardware, and networks.
Key Responsibilities:
- Maintain existing monitoring and notification systems and recommend improvements to maintain network stability.
- Implementation and migration of software and hardware upgrades and patches.
- Troubleshoots network access problems and implements network security policies/procedures.
- Monitors and maintains VOIP/Voice systems.
- Troubleshoots end-user and complex server problems and serves as a key contact for desktop support and remote office support.
- Monitors alerts and create tickets accordingly.
- Handles customer support requests over the phone and via ticket system.
- Handles escalated support requests and further escalates when needed.
- Handles on-site support requests when needed.
Requirements:
- Previous experience working in the MSP industry.
- Key technology requirements for the IT System Administrator Tier 2 (MSP) are Windows Server, M365, VMware, Hyper-V, LAN/WAN, and Azure.
What We Offer:
- Health and Dental Insurance.
- 401(k) with company match.
- PTO.
- Certification reimbursement.
- Mileage reimbursement.
About Us:
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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