IT System Administrator

13 hours ago


New York, New York, United States Bowman Williams Full time
IT System Administrator Tier 2 (MSP)

We are seeking a highly skilled IT System Administrator Tier 2 (MSP) to join our team at Bowman Williams. As a key member of our Cloud Services team, you will be responsible for maintaining, upgrading, and managing clients' software, hardware, and networks.

Key Responsibilities:

  • Maintain existing monitoring and notification systems and recommend improvements to maintain network stability.
  • Implementation and migration of software and hardware upgrades and patches.
  • Troubleshoots network access problems and implements network security policies/procedures.
  • Monitors and maintains VOIP/Voice systems.
  • Troubleshoots end-user and complex server problems and serves as a key contact for desktop support and remote office support.
  • Monitors alerts and create tickets accordingly.
  • Handles customer support requests over the phone and via ticket system.
  • Handles escalated support requests and further escalates when needed.
  • Handles on-site support requests when needed.

Requirements:

  • Previous experience working in the MSP industry.
  • Key technology requirements for the IT System Administrator Tier 2 (MSP) are Windows Server, M365, VMware, Hyper-V, LAN/WAN, and Azure.

What We Offer:

  • Health and Dental Insurance.
  • 401(k) with company match.
  • PTO.
  • Certification reimbursement.
  • Mileage reimbursement.

About Us:

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.



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