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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Account Specialist to join our team at Life Science Logistics LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and resolving any issues that may arise.
Key Responsibilities- Communicate effectively with customers via phone, email, or online chat to resolve inquiries and concerns
- Process orders accurately and efficiently, ensuring timely delivery and resolution of any issues
- Collaborate with internal departments to resolve order discrepancies and special requests
- Escalate critical issues to management in a professional and timely manner
- Meet departmental and individual goals, including schedule adherence and customer satisfaction
- 1-2 years of customer service experience, preferably in a logistics or order fulfillment environment
- Strong communication and problem-solving skills, with the ability to work in a fast-paced environment
- Knowledge of Microsoft Office and ERP systems, such as Tecsys Elite
- Ability to work independently and as part of a team, with a strong sense of urgency and attention to detail
As a Customer Account Specialist at Life Science Logistics LLC, you will have the opportunity to work in a dynamic and growing company, with a strong focus on customer satisfaction and employee development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.