Senior Support Services Coordinator
2 days ago
POSITION SUMMARY
This role is dedicated to delivering comprehensive case management and assistance to individuals requiring personal care support. The successful candidate will engage with various systems and documentation to guarantee exceptional care and assistance for clients. This position demands a strong dedication to enhancing customer service, collaborating effectively with team members, and welcoming constructive feedback to improve overall performance.
KEY RESPONSIBILITIES:
- Perform risk evaluations and mitigation assessments
- Oversee and modify service plans as necessary
- Facilitate support for service eligibility determination
- Assist clients with planning relocations and requests for supplementary services
- Refer clients to community support resources
- Create and execute personalized care strategies
- Collaborate with healthcare professionals and family members to address client needs
- Maintain precise consumer records and billing documentation
REQUIRED QUALIFICATIONS:
- Bachelor's degree in a relevant discipline or equivalent professional experience
- Familiarity with social services and community support systems
- Proficient in Microsoft Office Suite
- Excellent communication and interpersonal abilities
- Capacity to work autonomously as well as part of a team
- Possession of a valid driver's license and a clean driving history
WORKING ENVIRONMENT:
This position entails a combination of office-based responsibilities and field visits to clients' residences and healthcare settings. The candidate should be adept at engaging with diverse populations and prepared to navigate challenging scenarios with professionalism and compassion.
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