Chief Retail Operations Manager
4 days ago
Clarins USA, Inc. Opportunity
We are seeking a highly skilled and motivated Chief Retail Operations Manager to join our team in Santa Clara, CA.
About the Role:
The Chief Retail Operations Manager will lead an award-winning team and communicate effectively with customers to develop strategies and build the Clarins business while creating maximum impact of all at-counter animations and new product introductions.
Responsibilities:
- Direct an award-winning team by leading through empowerment and teaching by example.
- Motivate counter staff to meet daily sales goals and review specific goals for focus products.
- Communicate upcoming in-store events and promotions with all counter staff, maintaining a daily communication log to keep everyone informed of prior events and daily priorities.
- Assign individual counter maintenance duties.
- Uncover networking/outsourcing opportunities.
- Recruit, develop, and retain top talent for the counter, consistently assessing and providing ongoing performance feedback to all levels of the counter team.
- Achieve overall retail sales and event goals and ensure all team members are achieving Club Clarins goals.
- Responsible for promoting our loyalty program.
You Are:
- Customer-oriented, result-driven, passionate about our brand and challenges, entrepreneurial mindset.
- Eager to grow in a company genuinely committed to responsible beauty.
- Comfortable demonstrating products on the customer.
- Customer service-oriented.
- Confident, positive, and self-motivated.
You Have:
- Cosmetic experience required.
- Minimum of 4-6 years of successful in-store sales experience, as well as, managerial experience.
- Knowledge of, and ability to handle multiple projects, review and prepare event schedules, and meet critical deadlines.
- Good interpersonal skills and sales experience.
- Strong sales ability and interpersonal skills.
- Ability to create activity and animation.
- Prior cosmetics experience.
About Us:
- 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
- A commitment to Social & Environmental Responsibility embedded in our raison d'être.
- A caring and inclusive corporate culture.
- Development and training opportunities.
- Attractive compensation and benefits.
Estimated Salary:$90,000 - $110,000 per year, depending on experience.
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