Chief Retail Operations Manager

4 days ago


Los Angeles, California, United States Clarins USA, Inc. Full time

Clarins USA, Inc. Opportunity

We are seeking a highly skilled and motivated Chief Retail Operations Manager to join our team in Santa Clara, CA.

About the Role:

The Chief Retail Operations Manager will lead an award-winning team and communicate effectively with customers to develop strategies and build the Clarins business while creating maximum impact of all at-counter animations and new product introductions.

Responsibilities:

  • Direct an award-winning team by leading through empowerment and teaching by example.
  • Motivate counter staff to meet daily sales goals and review specific goals for focus products.
  • Communicate upcoming in-store events and promotions with all counter staff, maintaining a daily communication log to keep everyone informed of prior events and daily priorities.
  • Assign individual counter maintenance duties.
  • Uncover networking/outsourcing opportunities.
  • Recruit, develop, and retain top talent for the counter, consistently assessing and providing ongoing performance feedback to all levels of the counter team.
  • Achieve overall retail sales and event goals and ensure all team members are achieving Club Clarins goals.
  • Responsible for promoting our loyalty program.

You Are:

  • Customer-oriented, result-driven, passionate about our brand and challenges, entrepreneurial mindset.
  • Eager to grow in a company genuinely committed to responsible beauty.
  • Comfortable demonstrating products on the customer.
  • Customer service-oriented.
  • Confident, positive, and self-motivated.

You Have:

  • Cosmetic experience required.
  • Minimum of 4-6 years of successful in-store sales experience, as well as, managerial experience.
  • Knowledge of, and ability to handle multiple projects, review and prepare event schedules, and meet critical deadlines.
  • Good interpersonal skills and sales experience.
  • Strong sales ability and interpersonal skills.
  • Ability to create activity and animation.
  • Prior cosmetics experience.

About Us:

  • 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
  • Unique products and innovative services.
  • A commitment to Social & Environmental Responsibility embedded in our raison d'être.
  • A caring and inclusive corporate culture.
  • Development and training opportunities.
  • Attractive compensation and benefits.

Estimated Salary:$90,000 - $110,000 per year, depending on experience.



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