FCRA Consumer Quality Control Manager

4 weeks ago


Johnston, United States Citizens Financial Group, Inc. Full time
Job Summary

Citizens Financial Group, Inc. is seeking a highly skilled FCRA Consumer Quality Control Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the quality and accuracy of our consumer credit reporting processes.

Key Responsibilities
  • Manage day-to-day operational execution and contribute to strategic planning within the area of expertise.
  • Ensure that all processes and procedures are executed completely, timely, and accurately within the business area, and that these are resolved within requested timeframes.
  • Leverage available data on productivity and quality to ensure that appropriate corrective actions and improvement initiatives are executed to improve results.
  • Responsible for all elements of risk management and how it impacts daily responsibilities.
  • Understand and comply with regulatory requirements that impact work, including state and federal laws.
  • Complete required regulatory and HR compliance training each quarter by established deadlines, as well as ensure all team requirements are met.
  • Escalate any risk issues to management timely.
  • Ensure that colleague development activities are defined and executed, including providing performance feedback and leveraging management information to identify performance opportunities.
  • Develop colleagues for further career progression and provide stretch opportunities through special projects and initiatives.
  • Manage high-level business strategy, coordinating business architecture, making general assessments of new business opportunities, and analyzing trends and drivers within business areas and locations to optimize medium-term strategy.
Requirements
  • 4-6 years of credit bureau reporting experience.
  • Experience with FCRA disputes across various servicing platforms.
  • Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms.
  • Thorough understanding of the CDIA's Credit Reporting Resource Guide (CRRG) and the ability to apply the Metro 2 requirements/standards across all banking products as applicable.
  • Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.
  • Ability to independently lead in-depth FCRA discussions across various product lines.
  • Experience in bankruptcy and charge-off.
  • Demonstrated past job history stability.
  • Strong proven written/verbal communication skills.
  • Demonstrated success in working independently and effectively under tight deadlines.
  • Excellent analytical abilities and problem-solving skills.
  • Ability to consider process improvements simultaneously while processing daily tasks.
  • Strong ability to multi-task, utilize effective organizational skills, and effective time management skills.
  • Intermediate to advanced level experience successfully utilizing Microsoft Office Suites, including Word, Outlook, and Excel.
Work Schedule

40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Hybrid role in Johnston, RI, or Glen Allen, VA.

Citizens Financial Group, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. Employment decisions are based solely on experience, performance, and ability.



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