Printer Operations IT Manager

3 days ago


Johnston, United States Revolution Technologies Full time

***NO C2C, Only W-2*** candidates


JOB SUMMARY:

Work to create and implement specific operations practices including:

• Day-to-day problem-solving and Customer interface,

• Act as a single point of contact for the Client break-fix program. Providing initial triage and remediation of break-fix issues,

• Escalating break-fix issues to the Client for resolution,

• Proactively monitor Managed Output Devices,

• Continually monitoring existing service levels

• Performing end-user training,

• Assisting with the relocation of Managed Output Devices,

• Consumable management

• Manage local Consumables storage,

• Continually monitoring existing service levels

• Install consumable cartridges in Managed Output Devices,

• Facilitate the LCCP box shipments back to the Client,

• Management of Client internal support processes as required.

• Ability to develop and strengthen relationships with Customer

• Assumes other special activities, responsibilities, and special projects as agreed upon

• Work closely with Operations and Project teams during the implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs

• With Customer Operation Manager, create Implementation Procedures Manual and Escalation Process Procedures


EXPERIENCE AND BACKGROUND:

· Experience in computer/printer maintenance support

· Significant experience interacting with customers, including executives

· Experience with the delivery of operations through the use of technology solutions

REQUIREMENTS:

- Must have experience with office printers maintenance.

- Must have user experience with MS Excel.

- Must have done software driver implementations, network management, IP protocols, and basic network protocols

- Working experience with Service Level Agreements (SLAs)

- Strong customer service experience. This is a customer-facing position.

- Help Desk experience. Have worked on addressing tickets



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