FCRA Consumer Quality Control Manager

4 weeks ago


Johnston RI USA, United States Citizens Financial Group, Inc. Full time
Job Summary

We are seeking a highly skilled FCRA Consumer Quality Control Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the day-to-day activities of our supported business units are executed in accordance with our business plans, operational policies, procedures, and systems.

Key Responsibilities
  • Manage day-to-day operational execution and contribute to strategic planning within your area of expertise.
  • Ensure all processes and procedures are executed completely, timely, and accurately within your area of business.
  • Leverage available data on productivity and quality to identify areas for improvement and implement corrective actions.
  • Responsible for all elements of risk management and its impact on your daily responsibilities.
  • Understand and comply with regulatory requirements that impact your work, including state and federal laws.
  • Complete required regulatory and HR compliance training and ensure all team requirements are met.
  • Develop colleagues for further career progression and provide stretch opportunities through special projects and initiatives.
  • Manage high-level business strategy, coordinating business architecture, and analyzing trends and drivers within business areas and locations.
Qualifications
  • 4-6 years of credit bureau reporting experience.
  • Experience with FCRA disputes across various servicing platforms.
  • Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms.
  • Thorough understanding of the CDIA's Credit Reporting Resource Guide and Metro 2 requirements/standards.
  • Ability to independently lead in-depth FCRA discussions across product lines.
  • Experience in bankruptcy and charge-off.
  • Demonstrated past job history stability.
  • Strong written and verbal communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to multitask and utilize effective organizational and time management skills.
Work Environment

This is a hybrid role in Johnston, RI or Glen Allen, VA. The successful candidate will work 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM.

Citizens is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.



  • Johnston, United States Citizens Financial Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled FCRA Consumer Quality Control Manager to join our team at Citizens Financial Group, Inc. This role will be responsible for ensuring the day-to-day activities of our supported operational business units are executed in accordance with regulatory requirements and company policies.The ideal candidate will have a...


  • Johnston, United States Citizens Financial Group, Inc. Full time

    Job SummaryCitizens Financial Group, Inc. is seeking a highly skilled FCRA Consumer Quality Control Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the quality and accuracy of our consumer credit reporting processes.Key ResponsibilitiesManage day-to-day operational execution and contribute to strategic...


  • Johnston, Rhode Island, United States Citizens Financial Group, Inc. Full time

    Job SummaryThe FCRA Consumer Quality Control Manager will be responsible for overseeing the day-to-day activities of operational business units, assisting in the development and implementation of business plans, and ensuring compliance with policies and procedures. This role requires strong analytical and problem-solving skills, as well as the ability to...


  • Johnston, RI , USA, United States Jobs for Humanity Full time

    {"title": "Consumer Banking Representative", "subtitle": "Provide exceptional customer service and support in a dynamic environment.", "content": "We are seeking a Consumer Banking Representative to join our team at YUPRO Placement. As a key member of our team, you will be responsible for providing excellent customer service and support to our clients. This...


  • Johnston, RI , USA, United States Jobs for Humanity Full time

    Job Title: Consumer Banking Customer Service SpecialistAt Jobs for Humanity, we're committed to building an inclusive and just employment ecosystem. We're partnering with YUPRO Placement to create opportunities for individuals from diverse backgrounds.About the RoleThis contract opportunity is a hybrid position in Johnston, RI, requiring a Consumer Banking...

  • Strategic Manager

    4 weeks ago


    Johnston, United States Citizens Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Strategy Manager to lead our Consumer Banking Strategy group. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy that aligns with our overall business objectives.Key ResponsibilitiesDevelop and execute a strategic plan that drives growth...


  • Alpharetta, GA, USA, United States gpac Full time

    Job Title: Quality Control ManagerWe are seeking a highly skilled Quality Control Manager to join our team at GPAC. As a Quality Control Manager, you will play a critical role in ensuring the quality of our precast concrete products.Job Summary:The Quality Control Manager will be responsible for planning, coordinating, and directing a quality control program...


  • Alpharetta, GA, USA, United States gpac Full time

    Job Title: Quality Control ManagerWe are seeking a highly skilled Quality Control Manager to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States.Job Summary:The Quality Control Manager will be responsible for planning, coordinating, and directing a quality control...

  • Digital Product Owner

    3 weeks ago


    Johnston, United States Citizens Financial Group, Inc. Full time

    Product Owner - Consumer Credit Card Digital ExperienceWe are seeking a highly motivated and collaborative Product Owner to help drive our end-to-end consumer credit card digital experience at Citizens Bank.This role is critical to delivering new capabilities and enhancements to our customers, modernizing our consumer credit card digital experience, and...


  • Tampa, FL , USA, United States Perini Management Services, Inc. Full time

    Quality Control ManagerPerini Management Services Inc. is seeking a Quality Control Manager for our office located in Everglades National Park, Florida. As a Quality Control Manager at Perini Management Services, you will have the opportunity to:Implement and maintain the approved Contractor Quality Control Plan, including responsibility for all required...


  • Johnston, United States Citizens Full time

    Description T he Head of Home Equity will be responsible for developing and driving the strategic plan for the entire Home Equity division. This P&L leader will create and implement performance objectives, service standards, goals and objectives, and procedures, ensuring that all financial and compliance standards are met while delivering best in class...


  • St. Louis, MO, USA, United States gpac Full time

    Job Title: Quality Control ManagerWe are seeking a highly skilled Quality Control Manager to join our team at GPAC, a leading search firm specializing in placing quality professionals within multiple industries across the United States.Job Summary:The Quality Control Manager will be responsible for planning, coordinating, and directing a quality control...


  • Johnston, United States Axelon Full time

    Title: Consumer Lending Service Advisor - Onsite Location: Johnston, RI Pay Rate: $20/hr Hours and Work Schedule: Hours per Week: 40 hours Work Schedule: start times vary from mid-morning to 330pm. 8 hour shifts. One weekend day is required. Job Description: Serve as an advocate on behalf of applicants/customers to ensure the delivery of high-quality...


  • Johnston, United States Axelon Full time

    Title: Consumer Lending Service Advisor - Onsite Location: Johnston, RI Pay Rate: $20/hr Hours and Work Schedule: Hours per Week: 40 hours Work Schedule: start times vary from mid-morning to 330pm. 8 hour shifts. One weekend day is required. Job Description: Serve as an advocate on behalf of applicants/customers to ensure the delivery of high-quality...


  • Johnston, United States Axelon Full time

    Job Title: Consumer Lending Service Advisor (On-site) Location: Johnston, RI | Pay: 20/hr* Shift: 8 hour shift starting from mid-morning to 3:30 pm * Job Summary: Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be...


  • Johnston, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description Consumer Banking Representative This is a contract opportunity. This is a hybrid opportunity in Johnston, RI About this Position...


  • Norwood, Bronx, NY, USA, United States Randstad Life Sciences US Full time

    Associate I, Quality Control, Raw MaterialsJob SummaryWe are seeking a Quality Control Raw Materials Associate I, Sampler to join our team at our Norwood, MA site. The successful candidate will perform QC Raw Material activities in support of GMP Manufacturing and contribute to special projects as assigned.Key ResponsibilitiesRequest and ship raw materials,...


  • Washington, DC , USA, United States DSJ Global Full time

    Quality Assurance ManagerDSJ Global is seeking a seasoned Quality Assurance Manager to lead quality initiatives at a leading food and beverage manufacturer in the Washington, D.C. area.Key Responsibilities:Compliance and Risk Management: Ensure adherence to external standards, including BRC, RFA, Kosher, and Organic standards, and manage external compliance...


  • Johnston, RI , USA, United States Axelon Full time

    Axelon is seeking a skilled Consumer Lending Service Advisor to join our team. As a key member of our Consumer Unsecured Merchant Financing team, you will serve as an advocate for applicants/customers, ensuring the delivery of high-quality customer service. Your responsibilities will include identifying and responding to customer inquiries, providing...


  • Chatsworth, CA , USA, United States Voyant Beauty Full time

    About the CompanyVoyant Beauty is a leading manufacturer and distributor of personal care and OTC drug products. With over 30 years of experience, we specialize in developing innovative solutions for the health and beauty industry.Position OverviewWe are seeking a highly motivated and detail-oriented Quality Control Supervisor to join our team. As a key...