Consumer Lending Advisor

2 weeks ago


Johnston, United States Jobs for Humanity Full time
Company Description
Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: YUPRO Placement

Job Description
Consumer Banking Representative
This is a contract opportunity.
This is a hybrid opportunity in Johnston, RI
About this Position
We're seeking a Consumer Banking Customer Service Specialist to join our team, where you'll play a crucial role in providing excellent customer service and support. This dynamic position requires adept multitasking within a fast-paced environment to deliver tailored and impactful experiences for our customers.
Job Responsibilities
  • Answer and handle customer calls, ensuring a positive first impression.
  • Verify customer identity to maintain confidentiality and legal compliance.
  • Listen to customer concerns, provide empathetic support, and clarify issues.
  • Explain bank policies and products, assisting customers with online banking processes.
  • Research and resolve customer issues, document interactions, and update profiles.
  • Refer complex issues to appropriate specialists and identify sales opportunities.
Job Skills/Requirements
  • Strong communication and active listening skills.
  • Ability to multitask and manage time effectively.
  • Basic knowledge of banking products and services.
  • Proficiency with computer systems and phone operations.
  • Customer service experience preferred.
Pay Range
  • Pay Range: $19-$22/hour

YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

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