Consumer Lending Service Advisor

4 days ago


Johnston, United States Axelon Full time
Title: Consumer Lending Service Advisor - Onsite
Location: Johnston, RI
Pay Rate: $20/hr

Hours and Work Schedule:

  • Hours per Week: 40 hours
  • Work Schedule: start times vary from mid-morning to 330pm. 8 hour shifts. One weekend day is required.
Job Description:
  • Serve as an advocate on behalf of applicants/customers to ensure the delivery of high-quality customer service within the Consumer Unsecured Merchant Financing team.
  • The advocate will be responsible for explaining/offering appropriate service/support solutions and identifying opportunities to enhance customer satisfaction and strengthen customer and partner relationships.
Responsibilities:
  • Identify and respond to customer inquiries by actively listening to determine their needs.
  • Provide accurate information to customers regarding credit decisions based on submitted applications.
  • Track all calls from applicants/customers and Merchant partner locations using a tracker, while documenting all expressions of dissatisfaction in our system of record.
  • Ensure daily work is completed in accordance with policies, procedures, and applicable state and federal requirements.
  • dhere to Call Quality and Operational standards and expectations.
  • ssist with any additional duties required to meet business line needs.
Qualifications:
  • Minimum of 1-2 years of world-class customer service experience.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Quick learner with the ability to acquire new knowledge and concepts rapidly.
  • Efficiently and effectively identify and resolve issues for customers.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong listening and problem-solving abilities.
  • Good interpersonal skills with the ability to navigate through difficult situations.
  • Team player.


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