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Patient Service Representative

2 months ago

New London, Connecticut, United States Midwest Dental Group Full time

About Us

At Midwest Dental Group, we are passionate about delivering exceptional patient care and service. Our team is dedicated to creating a positive and supportive work environment that fosters growth and development.

Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.

Responsibilities

  • Enthusiastically greet and assist patients in person and via phone
  • Update patient charts and accounts
  • Schedule hygiene appointments to maximize provider schedules
  • Ask for patient referrals
  • Process new patient paperwork and accounts
  • Review patient insurance eligibility from managed care lists
  • Create and maintain patient call lists and utilize various scripting for patient communication
  • Ensure all provider charges are posted correctly
  • Confirm patient appointments
  • Prepare and process referrals
  • Process insurance submissions and pre-authorizations
  • Manage delinquent patient accounts and follow up on patient complaints
  • Ensure office supplies are in stock as needed
  • Adhere to HIPAA privacy policies
  • Maintain a neat and professional environment

Qualifications

  • High School Diploma
  • Front desk experience in a medical or dental office
  • Computer proficiency in Microsoft applications
  • General office equipment knowledge
  • Attention to detail and ability to complete tasks with a high degree of accuracy
  • Exceptional customer service skills
  • Ability to communicate effectively with internal and external customers
  • Analytical skills
  • Dependable and reliable
  • CPR Certification

What We Offer

We are an equal opportunity employer and value diversity at our company. We offer a competitive salary, benefits package, and opportunities for professional growth and development.