Guest Services Ambassador

3 days ago


New Haven, Connecticut, United States Hotel Marcel Full time
Job Title: Guest Services Representative

Hotel Marcel, Tapestry Collection by Hilton, is seeking a skilled Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences, ensuring seamless hotel operations, and delivering outstanding customer service.

Key Responsibilities:
  • Register and check-out guests in a professional and friendly manner
  • Provide accurate and timely information to guests, including hotel services and local attractions
  • Assist with concierge services, including making reservations and recommendations
  • Monitor room availability and ensure proper credit policies are followed
  • Perform daily shift bank duties, including counting and verifying cash, check, and credit card transactions
  • Attend department meetings and participate in ongoing training and development
Requirements:
  • High school diploma or equivalent required; related experience and/or training preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
What We Offer:

Hotel Marcel, Tapestry Collection by Hilton, offers a dynamic and supportive work environment, with opportunities for growth and development. As a Guest Services Representative, you will be part of a team that is dedicated to delivering exceptional guest experiences and providing outstanding customer service.



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