Guest Service Representative

2 weeks ago


New London, Connecticut, United States Mohegan Full time
Job Summary

This role is responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes. The ideal candidate will possess excellent communication skills, be able to multitask in a fast-paced environment, and have a strong knowledge of the property and local area.

Key Responsibilities
  • Register guests and assign room keys
  • Provide outstanding guest service and address concerns in a timely manner
  • Ensure proper payment is received on all reservations
  • Assist with corporate, convention, and bus group arrivals and departures
  • Run back-up reports and update documents consistently
  • Complete daily room blocking and ensure accurate credit reports
  • Process due-outs and express checkouts in a timely manner
  • Answer hotel phones and respond to guest inquiries
Requirements
  • High school diploma or equivalent
  • Previous high-volume hotel guest service experience
  • Excellent computer skills and knowledge of hotel systems
  • Ability to work in a fast-paced office environment and lift heavy objects
What We Offer

Mohegan Sun is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to providing a positive and inclusive work environment.



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