Guest Service Representative
2 weeks ago
This role is responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes. The ideal candidate will possess excellent communication skills, be able to multitask in a fast-paced environment, and have a strong knowledge of the property and local area.
Key Responsibilities- Register guests and assign room keys
- Provide outstanding guest service and address concerns in a timely manner
- Ensure proper payment is received on all reservations
- Assist with corporate, convention, and bus group arrivals and departures
- Run back-up reports and update documents consistently
- Complete daily room blocking and ensure accurate credit reports
- Process due-outs and express checkouts in a timely manner
- Answer hotel phones and respond to guest inquiries
- High school diploma or equivalent
- Previous high-volume hotel guest service experience
- Excellent computer skills and knowledge of hotel systems
- Ability to work in a fast-paced office environment and lift heavy objects
Mohegan Sun is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to providing a positive and inclusive work environment.
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