Customer Service Representative

2 days ago


New London, Connecticut, United States MAXIMUS Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via phone, email, and web chat.
  • Utilize computerized systems to track and resolve customer issues.
  • Collaborate with colleagues to provide feedback and input on call trends, processes, and procedures.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
Requirements
  • High school diploma or equivalent with 6 months of customer service experience.
  • Ability to speak and read English clearly, professionally, and fluently.
  • Excellent interpersonal skills and ability to organize simultaneous tasks.
  • Ability to work as a member of a team and participate in internal training programs.
What We Offer
  • Competitive hourly rate of $17.20 plus 10% shift differential for evening shifts.
  • $1800+ in bonus opportunities, including training completion, referrals, and more.
  • 401k with company match.
  • Paid accrued sick leave and PTO plus 11 paid holidays.
  • Company-paid medical coverage.
  • Employee assistance program (EAP).
  • Employee wellness and discount programs.
  • Flexible scheduling options.
About Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People. We are a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom. Join us in making a positive impact on people's lives.



  • New London, Connecticut, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly energetic and fun individual to join our Domino\u0027s Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • New London, Connecticut, United States The Coles Group Full time

    We are seeking a highly skilled and motivated individual to join our Mickey Mart team as a Customer Service Representative.This role involves interacting with employees and customers, providing excellent customer service and communication skills, and working collaboratively as part of a team.Key responsibilities include resolving customer complaints,...


  • New London, Connecticut, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly energetic and fun individual to join our Domino\u0027s Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our brand.Key Responsibilities:Respond to customer...


  • New London, Connecticut, United States Genuine Parts Company Full time

    Job SummaryUnder close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role requires strong communication skills, attention to detail, and the ability to multitask.Key ResponsibilitiesRespond to customer inquiries regarding products, provide quotes, and...


  • New London, Connecticut, United States PORT CITY EXECUTIVES INC Full time

    Job OverviewAt Port City Executives Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in ensuring that our clients receive exceptional service and support.Key ResponsibilitiesCustomer Interaction: Communicate with clients to identify their needs,...


  • New London, Connecticut, United States Skyline Enterprises Full time

    We are seeking a skilled and reliable Customer Service Representative to join our team at Skyline Enterprises. As an administrative assistant, you will play a crucial role in providing exceptional customer service and support to our clients.Key Responsibilities:Conducting Telephone Conversations: You will be responsible for handling customer inquiries and...


  • New London, Connecticut, United States Maximus Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering healthcare information to millions of Americans who need to navigate complex healthcare plans.Key ResponsibilitiesProvide customer service for basic and routine inquiries and...


  • New London, Connecticut, United States Gravity Recruit Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Advisor to join our team at Gravity Recruit. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our West Norwood branch.Main Responsibilities:Customer Service: Provide a high level of service to...


  • New London, Connecticut, United States LAZ Parking Full time

    Customer Service RepresentativeAt LAZ Parking, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a key role in ensuring our customers have a positive experience with our parking facilities.Key Responsibilities:Assist customers with parking inquiries and provide timely resolutions to their...


  • New London, Connecticut, United States Cross Sound Ferry Full time

    Seasonal Call Center Reservation AgentCross Sound Ferry is seeking a highly skilled and customer-focused Seasonal Call Center Reservation Agent to join our team for the 2024 season.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for travelersManage bookings and payment processing with accuracy and...


  • New London, Connecticut, United States Sheffield Pharmaceuticals Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Sheffield Pharmaceuticals in New London. As a key member of our organization, you will play a vital role in ensuring seamless communication with internal partners and delivering exceptional customer service to our valued customers.Key ResponsibilitiesInvestigate and...


  • New London, Connecticut, United States Loves Travel Stops & Country Store Full time

    Welcome to Loves Travel Stops & Country Stores. We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide...


  • New London, Connecticut, United States Skyline Enterprises Full time

    Job Title: Administrative Assistant - Customer ServiceSkyline Enterprises is seeking a reliable and customer-oriented Administrative Assistant to join our team in Hamburg. As a key member of our customer service team, you will be responsible for conducting telephone conversations with clients regarding payment arrears, developing payment plans, and...


  • New London, Connecticut, United States Camping World Full time

    Camping World Receptionist Job DescriptionWe are seeking a highly organized and customer-focused Receptionist to join our team at Camping World. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Coordinate front desk activities,...


  • New London, Connecticut, United States LAZ Parking Full time

    Customer Service RepresentativeAt LAZ Parking, we're looking for a skilled Customer Service Representative to join our team. As a key member of our operations, you'll play a vital role in ensuring our customers receive exceptional service.Key Responsibilities:Assist customers with parking inquiries and provide top-notch serviceHandle cash transactions...


  • New London, Connecticut, United States Secor Auto Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Customer Service Advisor to join our team at Secor Auto Center. As an Automotive Customer Service Advisor, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive dealership experience.Key ResponsibilitiesGreet...


  • New London, Connecticut, United States Yale New Haven Health Full time

    Job Title: Specimen Processor/Client Services RepresentativeAt Yale New Haven Health, we are seeking a highly skilled and detail-oriented Specimen Processor/Client Services Representative to join our team. As a key member of our laboratory services team, you will play a critical role in ensuring the smooth operation of our specimen processing and client...


  • New London, Connecticut, United States Yale New Haven Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Dietary Services Representative to join our team at Yale New Haven Health. As a key member of our Food and Nutrition Services Department, you will play a vital role in ensuring the nutritional needs of our patients are met.Key ResponsibilitiesInterview patients to obtain pertinent nutritional...


  • New London, Connecticut, United States Christine Wagner - State Farm Agent Full time

    Job DescriptionPosition OverviewChristine Wagner - State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter...


  • New Haven, Connecticut, United States Town Fair Tire Full time

    Tire Customer Service RepresentativeAt Town Fair Tire, we're looking for a skilled Customer Service Representative to join our team. As a key member of our call center, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Answer a high volume of customer calls with innovative solutions and a focus on customer...