Guest Service Ambassador
1 week ago
Responsibilities:
* Greet guests in a warm and sincere manner, providing outstanding service and ensuring a positive first impression
* Register hotel guests and assign and issue room keys, ensuring accuracy and efficiency
* Address guest concerns in a timely manner, resolving issues and exceeding expectations
* Ensure proper payment is received on all reservations, maintaining accurate records and adhering to company policies
* Assist with the preparation, arrival, and departure of corporate, convention, and bus groups, providing exceptional service and ensuring a smooth experience
* Run back-up reports and update documents consistently, maintaining accurate records and ensuring compliance
* Responsible for the completion of the over-the-counter report, ensuring accuracy and timeliness
* Complete daily room blocking, including deposits and accessible rooms, ensuring availability and efficiency
* Assist guests in making dinner and spa reservations, as well as transportation arrangements, providing exceptional service and exceeding expectations
* Ensure completion of the daily count sheet, maintaining accurate records and adhering to company policies
* Process due-outs and express checkouts daily, ensuring maximum availability of rooms on the hotel rack
* Answer hotel phones, guaranteeing phones are answered within three rings, providing exceptional service and ensuring a positive experience
Requirements:
* High school diploma or equivalent
* Previous high-volume hotel guest service experience
* Excellent computer skills
* Ability to multi-task under stressful situations
* Good typing skills
* Extensive knowledge of the property and local areas and destinations
Training Requirements:
* Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck, and Time Lox/DC One
Physical Demands and Work Environment:
* Must be able to work in a fast-paced office work environment
* Must be able to stand, reach, bend, or sit for extended periods of time
* Must be able to lift heavy objects
* Must be able to work various shifts and flexible hours
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
Mohegan Sun practices Native American Preference in hiring."
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