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Field Services Specialist

1 month ago

Jersey City, New Jersey, United States Modivcare, Inc. Full time
Job Summary

Modivcare, Inc. is seeking a highly motivated and detail-oriented Field Services Specialist to join our team. As a Field Services Specialist, you will play a critical role in ensuring the delivery of high-quality services to our clients and stakeholders.

Key Responsibilities
  • Assist in scheduling field work and collaborating with organizational leadership to ensure seamless execution.
  • Perform scheduled and random visits to healthcare facilities and contracted providers to verify level of service and adherence to contract standards.
  • Support tracking and maintaining train-the-trainer certification for Passenger Assistance and ensure trainers are maintaining the CTAA/NSC instructional standard.
  • Provide assistance in determining trainer compliance with CTAA/NSC training and inform leadership of findings to create an appropriate action plan.
  • Support the oversight of training compliance with the organization's prescribed curriculum and network digitization, platform utilization, and other market-specific initiatives.
  • Participate in other projects or duties as assigned and occasionally attend random or scheduled training sessions conducted by third-party trainers.
Requirements
  • High School Diploma required.
  • Zero (0) plus years of experience.
  • Valid driver's license for the appropriate vehicle type.
  • Or equivalent combination of education and/or experience.
  • Basic knowledge of healthcare regulations and local area road laws and regulations.
  • Excellent verbal and written communication and presentation skills with the ability to train a prescribed curriculum.
  • Ability to follow complex instructions and work independently with minimal supervision.
  • Organizational and time management skills to handle multiple tasks and meet deadlines.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Willing and able to travel locally 75%+ within assigned state.
  • Ability to use a hands-free mobile phone.
Benefits
  • Medical, Dental, and Vision insurance.
  • Employer Paid Basic Life Insurance and AD&D.
  • Voluntary Life Insurance (Employee/Spouse/Child).
  • Health Care and Dependent Care Flexible Spending Accounts.
  • Pre-Tax and Post-Tax Commuter and Parking Benefits.
  • 401(k) Retirement Savings Plan with Company Match.
  • Paid Time Off.
  • Paid Parental Leave.
  • Short-Term and Long-Term Disability.
  • Tuition Reimbursement.
  • Employee Discounts (retail, hotel, food, restaurants, car rental, and much more).

Modivcare, Inc. is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.