Desktop Support Specialist
4 weeks ago
We are seeking a skilled Desktop Support Technician to join our team at A3 Staffing Solutions.
This is a 3-month contract to permanent opportunity with a 100% onsite requirement.
The successful candidate will be responsible for providing exceptional support for Windows OS and Microsoft Office Suite in an enterprise environment.
Key responsibilities include:
- Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
- Providing desktop and network support, including setup, configuration, and addition of hardware.
- Assisting Corporate Desk Side Support technicians with large IMACs.
- Documenting, maintaining, upgrading, or replacing hardware and software systems.
- Supporting and maintaining user account information, including rights, security, and systems groups.
- Training employees, identifying, analyzing, and repairing product failures, ordering and replacing parts as needed.
- Determining and recommending products or services that best fit customers' needs.
- Imaging and image recovery.
- Experience with break/fix repairs on desktops and laptops.
- Installing and reinstalling various software packages and updates.
- Supporting WiFi and VPN connections, as well as wireless devices.
- Providing GREAT customer service skills.
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Our company values include:
- Providing an exceptional client experience.
- Delivering on our commitments.
- Building trust by thinking and acting with integrity.
- Creating an environment that inspires innovation.
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