IT Support Specialist

1 month ago


Milwaukee, Wisconsin, United States Wisconsin Community Services Full time
Job Title: IT Help Desk Technician

Wisconsin Community Services is seeking a highly skilled and customer-focused IT Help Desk Technician to join our team.

Job Summary:

The IT Help Desk Technician will provide exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently. This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Provide first-level technical support for desktops, laptops, applications, servers, and services
  • Manage and resolve technical issues in a timely and professional manner
  • Communicate effectively with employees, vendors, and other stakeholders
  • Collaborate with the IT team to identify and resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 2-year technical degree in Information Technology or related field, or 2 years of relevant experience
  • Excellent customer service and technical skills
  • Ability to work independently and as part of a team
  • Strong communication and problem-solving skills
Preferred Qualifications:
  • Experience with software licenses and renewals
  • Office 365 administration experience
  • Configuration and management of mobile devices
  • Experience with VOIP systems
  • Experience with IT camera systems
Working Conditions:

This role requires the ability to work in a fast-paced environment, with a high level of attention to detail and a strong commitment to delivering exceptional customer service.

The successful candidate will be required to work a standard 40-hour week, with occasional overtime as needed.


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