Associate Vice President of Community Management Leadership
4 days ago
The Management Trust is a leading community association management company that prides itself on its commitment to integrity, trust, experience, and support. Our success is built on the belief that effective management anticipates our clients' needs, not merely reacts to them.
Job SummaryWe are seeking an experienced Associate Vice President of Community Management to join our team. This leadership opportunity is perfect for a seasoned community association professional who is passionate about supervising, training, and developing a team of Community Managers at various levels in their career.
Key Responsibilities- Manage production levels of team and provide oversight to ensure all team members are meeting client deadlines.
- Lead a team of 7-15 community management professionals and provide guidance and support to ensure their success.
- Develop and implement training programs to enhance the skills and knowledge of Community Managers, ECAMs, and Regional Managers.
- Evaluate client needs and ensure proper team placement and resource allocation.
- Participate in Division Leadership and marketing presentations to potential new clients.
- Take proactive actions in managing client escalations to resolution.
- Coordinate and lead recurring team meetings and conduct Board of Director and Committee orientations and ongoing training.
- Manage employee-related escalations and performance discussions to resolution.
- Regularly review work product of team via available reporting, time tracking system, or board packets to ensure Trust standards are being followed.
- Conduct regular client surveys and analyze results to ensure optimal client satisfaction and retention.
- May participate in Trust webinars or board training initiatives.
- Maintain, foster, and improve successful vendor relations.
- Proofread mass communications to ensure accuracy and consistency.
- Represent the Company at designated meetings and formal functions.
- 3+ years of supervisory experience.
- 3+ years of community management experience.
- Strong analytical, organizational, and problem-solving skills.
- High School Diploma (or equivalent); Associate's or Bachelor's Degree preferred.
- Ability to identify and prioritize tasks.
- Skilled communicator, able to support training and answer questions of team members.
- Ability to read and discern information from Association governing documents in order to maintain system information.
- Ability to leverage all available resources to solve problems.
- Ability to analyze information relating to team member performance and identify action plans as needed.
- Partner with team members to troubleshoot complex community challenges.
- Drive client retention through professional delivery of client deliverables from team members.
- Leadership and supervisory skill set including the ability to educate and coach team members.
- Ability to drive employee engagement for remote and hybrid-remote team members by maintaining recurring structured touch base discussions, team-building activities, and reward systems.
- Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks in accordance with Trust standards.
- Experience with Microsoft Office suite of products.
- Ensure employee retention through mentoring, encouragement, and positive relationship building.
- Solid knowledge of Microsoft Outlook, Excel, and Word.
- Professional and respectful demeanor with all staff and guests at all times.
- Must have reliable transportation to conduct client site visits and be available for evenings and occasional weekend meetings.
- Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy.
- Must be able to drive in the dark if required.
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time.
- Relocate up to (25) pounds.
- Travel to and from offsite locations.
Based on size and complexity of region, team may include a combination of the following positions: Regional Manager, Executive Community Association Manager, Relationship Manager, Sr. Community Association Manager, Community Association Manager, Assistant Community Association Manager(s), Community Support Specialist(s), and/or Compliance Inspector.
Schedule & TravelMonday-Friday from approx. 8:00 am-5:00 pm. This position may require occasional long hours to meet business needs.
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