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Senior Manager

2 months ago

Thousand Oaks, California, United States Apple Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to lead our store operations and staff. As a Senior Manager, you will be responsible for guiding other leaders to inspire top performance from their teams, monitoring multiple lines of business, and collaborating with corporate business partners to report results.

Key Responsibilities
  • Lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus.
  • Coach and encourage staff with clear communications, fostering growth and development.
  • Develop strong relationships across teams and with customers, creating an environment that enhances loyalty for Apple products and services.
  • Collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store.
  • Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.
Requirements
  • At least five years of experience in a customer-facing sales setting.
  • Leadership ability and experience in a retail environment.
  • Passion for learning about Apple technology and products.
  • Fluency in English (both written and spoken) and the local language.
  • Ability to work flexible hours based on business needs.
What We Offer
  • Competitive base pay range of $42.35 to $70.55 per hour.
  • Opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.
  • Comprehensive medical and dental coverage, retirement benefits, and a range of discounted products and free services.
  • Reimbursement for certain educational expenses related to advancing your career at Apple.